Hospitality

Arctic GM & Sonka Resort | The Original Aurora Hunters®

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<p><strong>Sonka Resort is looking for an experienced, hands-on Resort Manager to lead day-to-day operations, develop our team and help shape the resort’s next stage of growth.</strong></p>
<p>Part of Arctic GM Experiences Oy, Sonka is a premium lakeside retreat in Rovaniemi in Finnish Lapland, bringing together panoramic mirror houses, private villas and authentic Arctic experiences. Thoughtful hospitality, attention to detail and a close connection to nature define the experience we want every guest to enjoy.</p>
<p>We are looking for a hospitality professional who leads by example, takes responsibility and combines a warm, guest-focused approach with strong operational and commercial judgement. You will keep the resort running smoothly, support your team and maintain consistently high standards across every aspect of the guest experience — while working closely with management on improvements and future development.</p>
<h2>Tasks</h2>
<ul>
<li>Lead day-to-day resort operations, coordinating reception, housekeeping and maintenance, setting clear priorities and ensuring effective teamwork and handovers.</li>
<li>Take ownership of the complete guest experience, from booking and pre-arrival communication through to departure, maintaining high service standards and resolving guest concerns promptly and professionally.</li>
<li>Oversee reservations, booking systems, availability and rates, ensuring accuracy across sales channels and working with management to strengthen occupancy, revenue and overall commercial performance.</li>
<li>Maintain high standards across the property, conducting regular inspections, following up on maintenance and repairs, and ensuring accommodation and shared areas are consistently clean, welcoming and well presented.</li>
<li>Manage the resort’s guest-facing information and digital presentation, keeping property descriptions, photographs, booking details and practical guest information accurate, consistent and up to date.</li>
<li>Develop the team and improve operating routines, providing clear guidance, supporting staff and implementing practical improvements that make daily operations more efficient and reliable.</li>
<li>Work closely with Arctic GM management and operational teams, coordinating resort services with Arctic experiences, reporting operational priorities and challenges, and supporting Sonka’s continued development and growth.</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Proven operational management experience in hotels, resorts or a comparable hospitality environment, with the ability to run a busy operation and maintain consistently high standards.</li>
<li>Confident, supportive leadership, with the ability to set clear expectations, develop your team and create a culture of cooperation and accountability.</li>
<li>A structured, reliable and hands-on approach, combining strong organisational skills with a willingness to support the team in day-to-day operations.</li>
<li>Initiative and sound judgement, with the confidence to take ownership, work independently and make practical decisions without constant direction.</li>
<li>A genuine commitment to guest satisfaction and quality, with close attention to detail and a calm, solution-oriented approach to guest concerns and changing priorities.</li>
<li>Fluent English and strong communication skills, enabling you to work effectively with international guests, colleagues and service partners.</li>
<li>A valid Category B driving licence recognised in Finland.</li>
<li>The existing legal right to work in Finland, without requiring employer-sponsored work authorisation.</li>
</ul>
<p>Experience in resort operations, international hospitality, high-volume environments or winter destinations is an advantage.</p>
<h2>Benefits</h2>
<ul>
<li>A year-round management role with real responsibility and influence, offering the opportunity to build lasting improvements rather than focus on a single season.</li>
<li>The trust and independence to lead, with room to develop your team, establish effective working practices and turn well-considered ideas into action.</li>
<li>Close collaboration with company management, giving you a direct voice in operational priorities, business improvements and plans for the resort.</li>
<li>An important role in Sonka’s next stage of growth, helping shape the guest experience, service standards and team culture of a distinctive lakeside resort in Finnish Lapland.</li>
</ul>
<p>Help shape the future of Sonka Resort. We look forward to your application!</p>

Sonka Resort Manager

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