Operations & Service Manager

Remote (Indonesia)

Employee

Manufacturing, Production

Ahti Interiors is a design-led sanitary ware brand supplying premium bathroom products to architects, developers, and interior designers across Bali and Indonesia.

We combine European design sensibility with a global manufacturing backbone and local operational execution. As we scale, our focus is on structure, systems, and operational excellence.

Tasks

We are hiring an Operations & Service Manager to act as the operational backbone of Ahti.

This role owns everything that happens after a sale is confirmed — from factory coordination and inbound logistics to warehouse accuracy, delivery execution, after-sales support, and quality feedback loops with our China-based QC team.

You will work closely with:

The Warehouse Manager
The Account Manager
The Technical Engineer
Our QC / Procurement

This is a hands-on leadership role for someone who brings structure, calm, and accountability — and who can operate independently with minimal supervision.

Key Responsibilities

Operations & Order Fulfilment

Own the end-to-end operational flow from confirmed order to final delivery.
Maintain clear visibility across orders, shipments, stock, and outstanding issues.
Ensure smooth coordination between sales, warehouse, logistics, and service functions.

Warehouse & Inventory Management

Manage and supervise the Warehouse Manager and warehouse operations.
Ensure inventory accuracy (cycle counts, reconciliation, system discipline).
Oversee receiving, QC-at-arrival, storage, and dispatch processes.
Ensure Inventory is the single source of truth.

Logistics & Delivery

Coordinate inbound shipments from factories to Indonesia.
Manage delivery planning and timelines with internal teams and partners.
Proactively manage delays and ensure clear internal communication.

After-Sales & Technical Support

Oversee after-sales cases and technical issues raised during or after installation.
Work with the Technical Engineer to ensure site feedback is documented and resolved.
Support the Account Manager with accurate, timely operational updates for clients.

Quality Control & China Coordination

Manage the quality feedback loop.
Document defects, issues, and root causes with clear evidence (photos, data).
Track corrective actions and prevent repeat issues.

Systems, Structure & Continuous Improvement

Build and maintain SOPs, trackers, and simple dashboards.
Improve operational processes to reduce errors, delays, and rework.
Use tools to increase efficiency and clarity.

Requirements

Experience

5–10+ years in operations, logistics, supply chain, or service management.
Experience in interiors, sanitary ware, building materials, appliances, or similar physical-goods businesses.
Proven experience managing warehouse operations and on-the-ground teams.
Exposure to imported goods and international suppliers.

Skills & Mindset

Strong process and systems thinker — brings order to complexity.
Comfortable working independently and making decisions without hand-holding.
Calm, structured, and solution-oriented under pressure.
Clear communicator who can coordinate across departments and cultures.
Tech- comfortable: able to self-learn ERP systems and use tools to improve workflows.

Languages