Operations & Fulfillment Lead (f/m/d)

Your tasks

• Manage and lead Aeyde’s Operations team across both B2B and D2C businesses - ensuring the team is onboarded, supported and managed to cover entire order flow
• Inbounds: Responsible for D2C & B2B inbound processing including system uploads, communicating inbound to 3PL teams, and processing of book-ins in coordination with the warehouse
• Outbounds: Responsible for coordinating with B2B clients for specific shipping instructions, preparing shipping documents & labels accordingly, submitting to customs office, uploading on client portals, and managing ship-outs with the warehouse/3PL
• Ownership of B2B claims process, such as escalation, resolution, and factory claims with Production Manager
• Manage and support the D2C ops team on shipping, returns & refunds and customer care processes working closely with warehouse and 3PL teams to ensure capacity management (esp during sale seasons)
• Ensure best-in-class convenience and customer service experience along shipping and delivery options, VAS, and easy returns
• Setting-up, owning, reporting and improving SOPs, SLAs and KPIs for both B2B and D2C businesses with internal teams as well as with third parties
• Support the management in streamlining all operations processes and customer service by leveraging a data-driven approach and innovative technologies
• Be commercially driven to improve efficiency and reduce operating costs over time
• Establish and manage senior relationships with all internal and external stakeholders through monthly check-ins, quarterly reviews and site visits

Your profile

• 5+ years of experience in the areas Supply Chain Management, Sales Administration, Operations, Logistics or B2B Customer Service
• Academic degree and/or professional training in operations, supply chain management or related business degree
• Demonstrated ability to manage processes based on KPIs and hands-on
• Strong proficiency in G Suite and/or MS Office applications
• Prior work experience in B2B Operations is a strong plus
• Experience with Oracle NetSuite or other ERP systems is a strong plus
• Excellent organization, leadership and time management skills
• Excellent project management skills
• Flexible and hands-on mentality, ability to multitask
• Start-up mindset with a can-do attitude
• Excellent communication skills in English (both verbal and written), German is a plus

Why us?

• A modern office in the center of Berlin.
• Once-per-season gift voucher, to be used on Aeyde footwear and accessories.
• Subsidized Urban Sports Club membership or Berlin Public Transport pass.
• German lessons for international employees.