Customer Success Manager

🚀 We’re Hiring: Customer Success Manager (Founding Role)

Join us at Aeon as we shape the future of preventive healthcare. We're looking for a hands-on, ambitious Customer Success Manager to become the first hire in this function—laying the foundation for an outstanding customer experience.

In this role, you'll have the unique opportunity to:

• Help build our support and success function from the ground up
• Help define processes, tools, and workflows for scale
• Take ownership early and grow into senior roles across operations

This is a perfect next step for someone ready to make a big impact and advance their career in a fast-moving, mission-driven company.

Aeon is a Swiss healthtech startup revolutionizing preventive healthcare. By combining advanced MRI technology, comprehensive blood analyses, and medical expertise, we provide individuals with rapid and precise assessments of their overall health. Our mission is to make early detection and proactive health management accessible to everyone.

• Develop and maintain strong relationships with customers and partners to ensure exceptional service along the entire customer journey thorughout all communication channels
• Collaborate with cross-functional teams to address cusromer needs and improve customer satisfaction.
• Monitor customer feedback and implement strategies to enhance the overall customer experience.
• Conduct regular check-ins and follow-ups with customers and partners to ensure their continued success and engagement with Aeon's services.
• Analyze customer data to identify trends and opportunities for service improvements and upselling.
• Act as the voice of the customer internally by providing valuable insights from customers feedback and as a brand ambassador towards customers and partners representing aeon

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• 1 to 2 years of experience in customer success, customer support, or a similar role, preferably in the healthcare industry.
• Excellent communication and interpersonal skills with the ability to build relationships and manage client expectations effectively.
• Strong problem-solving skills and the ability to analyze customer feedback to improve service delivery.
• Proficiency in CRM software and Google Suite, with the ability to adapt quickly to new technologies.
• Native level German speaker required; Swiss-German & French proficiency is a strong plus

Mentorship: Receive direct mentorship from the Head of Operations, providing personalized guidance and insights to enhance your career development.

Professional Growth: Access opportunities to develop strategic and operational skills in a dynamic environment, preparing you for future career advancements.

Flexibility & Hybrid Work: Enjoy flexible working hours and the option to work remotely part of the week, supporting a balanced work-life integration.

Innovative Environment: Be part of a pioneering team shaping the future of preventive healthcare, fostering creativity and forward-thinking solutions.

Compensation: Earn a competitive salary that reflects your experience and the value of your contributions.

Ready to make an impact?

If you're eager to dive into the world of operations and strategy at a fast-moving healthtech startup, we’d love to hear from you.

📩 Just send us your CV—no cover letter needed.

We’re excited to meet you!