Telephone Call Centers

ADM Value Barcelona

51-200

More paid time off than the statutory minimum.

Additional vacation days

A relaxed dress policy for a comfortable, modern work environment.

Casual dress code

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🚀 Join our team!
Are you a French and English speaker with a passion for technology and a CCNA 1 certification?
We are looking for a French &amp; English Technical Support Agent to join our team in Barcelona and provide first-level support for an international client in the Internet &amp; Technology industry.
This is a great opportunity for someone who combines strong communication skills with a basic technical/networking background and would like to develop their career in IT support.
<h2>Tasks</h2>
🎯 Your main responsibilities
<ul>
<li>Provide first-level customer and technical support to users.</li>
<li>Assist customers with basic questions and issues related to internet services.</li>
<li>Identify and troubleshoot basic connectivity and technical problems.</li>
<li>Follow established troubleshooting procedures and technical guidelines.</li>
<li>Collect the necessary information to understand and resolve incidents.</li>
<li>Escalate more complex technical issues to the appropriate support teams.</li>
<li>Keep customer information and incident records accurately updated.</li>
<li>Provide a professional and customer-focused service in French and English.</li>
<li>Ensure a positive customer experience throughout the support process.</li>
</ul>
<h2>Requirements</h2>
👤 What are we looking for?
<ul>
<li>Native or fluent French – C1/C2 level.</li>
<li>Fluent English – minimum C1 level.</li>
<li>CCNA 1 certification or equivalent basic Cisco networking knowledge.</li>
<li>Basic understanding of:</li>
</ul>
TCP/IP
LAN/WAN
Network connectivity
Routers and switches
Basic troubleshooting
<ul>
<li>Good communication and problem-solving skills.</li>
<li>Customer-oriented mindset.</li>
<li>Ability to explain technical information clearly to non-technical users.</li>
<li>Previous experience in customer service, technical support or a contact centre is a plus.</li>
</ul>
<h2>Benefits</h2>
⭐ What we offer
<ul>
<li>Permanent / Indefinite contract.</li>
<li>€22,000 – €25,000 gross annual salary, depending on experience and technical knowledge.</li>
<li>Monday to Friday schedule.</li>
<li>No weekend shifts.</li>
<li>International working environment.</li>
<li>Opportunity to develop your technical and customer service skills.</li>
<li>Professional growth within an international BPO and customer experience environment.</li>
<li>Training and onboarding provided.</li>
</ul>
📩 Interested?
If you are a French &amp; English speaker with CCNA 1 certification and you're looking for a stable Monday-to-Friday position where you can combine customer service and technology, we'd love to hear from you!
Apply now and join our team in Barcelona.

French & English Technical Support Agent  N1

Employee

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