Customer Service Agent (German-Speaking, Work from Namibia)

Take advantage of Namibia's digital nomad visa to join us for 6 months!

Our client is a global company strongly focused on engineering & technology, powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

Description

Do you enjoy being in daily contact with customers and offering them the best possible service for processing their orders? Do you feel comfortable in an international environment and appreciate the insight into the various customer segments that we serve with our globally distributed locations?

This role is an excellent opportunity for a highly motivated individual who enjoys acting as a central interface to our customers to ensure sustainable success.

Suppose you love to master challenges through precise work and use your excellent communication skills in daily interaction with our global customer base. In that case, you are the perfect addition to our team.

Roles & Responsibilities

• Ensuring optimal order processing to assure a great customer experience
• Receive, review, and process new orders based on customer purchase orders (POs)
• Creating order confirmations and releasing shipments of products to customers according to available stock
• Handling of product returns and respective credit notes
• Assure prompt follow-up of overdue (pre-)payments and double payments
• Follow up on diverse customer inquiries about prices, product lead times and tracking numbers
• Handle customer phone calls, English and German
• Manage the customer master data in the ERP system
• Proactively supporting the procurement team with the demand planning
• Supporting the logistics team with inbound and outbound deliveries
• Ensuring the best product availability by managing internal stock transfers between multiple warehouse locations

Skills

• Commercial degree/qualification or similar
• 2+ years professional experience in the areas of customer service and/or logistics
• Proactive, precise, and service-oriented way of working
• Organizational talent with excellent teamwork and communication skills
• High degree of independence and commitment
• Strict requirement: Excellent German and English skills: reading, writing, speaking: Level C2 CEFR
• Sound knowledge of Microsoft Office and ideally with an ERP system like Microsoft Dynamics 365
• Ability to find economic solutions to problems