To get trained & carry out service activities as per the allocation, Customer's requirement and Organization’s processes.
Good knowledge on Principal Products.
Good working knowledge on CRM Tool
Pay close attention to the details.
Learning Agility
Good Listening skill
Good Communication skill
Attend training and develop Principal product knowledge and skills.
Execute the commissioning/ breakdown of Ace Micromatic Products within the framework of
Micromatic Machine Tools policies and guidelines.
Preparing VRDC reports, Flash reports and Kaizen report and share it functional head.
Attend to customers' complaints.
Updation of service activities in CRM.
Organize receivables and commercial documents against invoices.
Adherence to ISO process, co-ordination with other functional departments, Principals and customers.
Establish accountability and ownership towards achievement of deliverables against the plan.
Work as part of a team and give necessary inputs.
Working as directed by the reporting head and providing all necessary information.