P2P Operations Specialist (Remote)

What you'll do

• User Experience Optimization: Identify pain points and opportunities in P2P transaction processes to enhance user experience.
• Risk Management: Implement and oversee fraud prevention strategies to ensure compliance with regulatory and internal requirements.
• Data Analysis: Track and analyze key performance indicators KPI to pinpoint issues. - Collaboration: Partner with product, marketing, and technical teams to drive the launch of new features and ensure the platform evolves to meet market demands.
• User Support: Maintain communication with the customer service team to establish SOPs for issue resolution and reduce customer complaint rates.

What you'll need

• At least 3+ years of P2P operations experience; ideally with experience in cryptocurrency or fintech sectors.
• Strong analytical thinking skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and problem-solving abilities.
• Exceptional verbal and written communication skills (proficient in both Mandarin and English).