Technology, Information and Internet

Orca AG

11-50

United States

**Location:** This is a remote position. Applicants must be based in the U.S. (East Coast or Central Time zones) to align with core business hours.

ORCA is a Swiss SaaS company with an established, fast-growing business in the U.S. Our intelligent software streamlines tax, compliance, and legal workflows for complex ownership structures. By leveraging ORCA, organizations can achieve up to 85% efficiency gains in structure charts, entity management, regulatory reporting, and other mission-critical tasks.

Our international team works seamlessly across borders to deliver an exceptional product and unique client experience. Simplify complex ownership management and unlock new opportunities with ORCA.

## Tasks

You will drive customer satisfaction and retention as a Customer Success US Lead.  
You will be responsible for:

*   Building strong relationships with key decision-makers and power users, such as CFOs, VP of Finance/Compliance, and General Counsel.
*   Manage a portfolio of high-value clients (such as BMW, Billingsley, or Trove), guiding them from onboarding to long-term success while identifying growth opportunities to increase account value
*   Provide exceptional support and transform challenges into successes
*   Negotiate account renewals to maximize contract value and strengthen customer trust
*   Develop innovative customer success strategies and foster a network of satisfied ORCA advocates
*   Create innovative solutions to retain at-risk clients and seize cross-sell and up-sell opportunities
*   Empower users through a blend of automated and personalized training
*   Collaborate with product management to prioritize client requests
*   Implement AI to improve response times globally and design automated workflows and playbooks
*   As the team and client base grow, develop plans to build and lead a high-performing US-based customer success team to scale operations and meet increasing market demands.
*   Conduct client experience surveys

## Requirements

We're seeking a customer success professional with:

*   Experience in B2B SaaS product(s) within financial services, compliance, or legal tech industries
*   A results-oriented approach backed by a history of successful client partnerships
*   Strategic thinking and entrepreneurial instincts
*   Enthusiasm for technology and adaptability to new software systems
*   Exceptional communication skills capable of engaging, educating, and influencing at all levels
*   A keen eye for improvement and a proactive approach to innovation
*   Comprehensive knowledge of customer success metrics and best practices
*   Minimum 5 years of proven experience in customer service in SaaS
*   Fluency in English (additional languages are advantageous)
*   Proven leadership capabilities & a hands-on player/coach attitude
*   Based in the US (East Coast/Central) to align with core business hours

## Benefits

*   The compensation range for employees based in the US is base salary $90,000 - $130,000 USD in line with experience + uncapped commission on expansion. This salary range is inclusive of several career levels at ORCA and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, business need and US location.
*   25 working days of paid vacation per year 
*   Be at the forefront of financial innovation, working with cutting-edge technology
*   Collaborate with industry leaders and innovative organizations globally
*   Join a dynamic, fast-paced environment where your contributions can make a significant impact
*   The flexibility of remote work, combined with the resources for professional excellence
*   Competitive compensation including a base salary and not capped performance-based incentives
*   Integration into a cohesive, ambitious team with a strong sense of camaraderie

Does the idea of being part of ORCA excite you? Get in contact via careers@withorca.com

Employee

Professional / Experienced

<p><strong>Location:</strong> This is a remote position. Applicants must be based in the U.S. (East Coast or Central Time zones) to align with core business hours.</p>
<p>ORCA is a Swiss SaaS company with an established, fast-growing business in the U.S. Our intelligent software streamlines tax, compliance, and legal workflows for complex ownership structures. By leveraging ORCA, organizations can achieve up to 85% efficiency gains in structure charts, entity management, regulatory reporting, and other mission-critical tasks.</p>
<p>Our international team works seamlessly across borders to deliver an exceptional product and unique client experience. Simplify complex ownership management and unlock new opportunities with ORCA.</p>
<h2 id="tasks">Tasks</h2>
<p>You will drive customer satisfaction and retention as a Customer Success US Lead.<br>You will be responsible for:</p>
<ul>
<li>Building strong relationships with key decision-makers and power users, such as CFOs, VP of Finance/Compliance, and General Counsel.</li>
<li>Manage a portfolio of high-value clients (such as BMW, Billingsley, or Trove), guiding them from onboarding to long-term success while identifying growth opportunities to increase account value</li>
<li>Provide exceptional support and transform challenges into successes</li>
<li>Negotiate account renewals to maximize contract value and strengthen customer trust</li>
<li>Develop innovative customer success strategies and foster a network of satisfied ORCA advocates</li>
<li>Create innovative solutions to retain at-risk clients and seize cross-sell and up-sell opportunities</li>
<li>Empower users through a blend of automated and personalized training</li>
<li>Collaborate with product management to prioritize client requests</li>
<li>Implement AI to improve response times globally and design automated workflows and playbooks</li>
<li>As the team and client base grow, develop plans to build and lead a high-performing US-based customer success team to scale operations and meet increasing market demands.</li>
<li>Conduct client experience surveys</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p>We&#39;re seeking a customer success professional with:</p>
<ul>
<li>Experience in B2B SaaS product(s) within financial services, compliance, or legal tech industries</li>
<li>A results-oriented approach backed by a history of successful client partnerships</li>
<li>Strategic thinking and entrepreneurial instincts</li>
<li>Enthusiasm for technology and adaptability to new software systems</li>
<li>Exceptional communication skills capable of engaging, educating, and influencing at all levels</li>
<li>A keen eye for improvement and a proactive approach to innovation</li>
<li>Comprehensive knowledge of customer success metrics and best practices</li>
<li>Minimum 5 years of proven experience in customer service in SaaS</li>
<li>Fluency in English (additional languages are advantageous)</li>
<li>Proven leadership capabilities &amp; a hands-on player/coach attitude</li>
<li>Based in the US (East Coast/Central) to align with core business hours</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>The compensation range for employees based in the US is base salary $90,000 - $130,000 USD in line with experience + uncapped commission on expansion. This salary range is inclusive of several career levels at ORCA and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, business need and US location.</li>
<li>25 working days of paid vacation per year </li>
<li>Be at the forefront of financial innovation, working with cutting-edge technology</li>
<li>Collaborate with industry leaders and innovative organizations globally</li>
<li>Join a dynamic, fast-paced environment where your contributions can make a significant impact</li>
<li>The flexibility of remote work, combined with the resources for professional excellence</li>
<li>Competitive compensation including a base salary and not capped performance-based incentives</li>
<li>Integration into a cohesive, ambitious team with a strong sense of camaraderie</li>
</ul>
<p>Does the idea of being part of ORCA excite you? Get in contact via <a target="_blank" rel="noopener nofollow" href="mailto:&#x63;&#97;&#114;&#101;&#101;&#x72;&#115;&#64;&#x77;&#105;&#116;&#104;&#111;&#x72;&#99;&#97;&#46;&#99;&#111;&#x6d;">&#x63;&#97;&#114;&#101;&#101;&#x72;&#115;&#64;&#x77;&#105;&#116;&#104;&#111;&#x72;&#99;&#97;&#46;&#99;&#111;&#x6d;</a></p>


Customer Success US Lead (Senior) - B2B SaaS - Remote 

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