Wayfair

Food and Beverage Retail

5001+

United States

## Job Description

_Candidates for this position are preferred to be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements._

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, UX design, analytics, and business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.

The Intelligence team is the authority on if and how we should communicate with our customers, creating tools and technology to empower any team at Wayfair to confidently send the right communications, to the right person, on the right channel, at the right time. Both Batch and Graymatter applications depend on this system to determine who notifications are sent to on a daily basis. The primary work streams include (further details at the end):

* Subscription collection and management
* Privacy preferences
* List health and deliverability
* Optimized and predictive send-decisioning

**What You'll Do:** 

This role requires the Product Manager to utilize technical skills, analytical expertise, and problem solving abilities to help optimize our communication channel performance. They are an expert on our Comms data, and Comms infrastructure. They help solve problems such as how to maximize the value of our list of acquired customers, how to optimize messaging and timing for different channels, and how to ensure we are getting the right message in front of our customers. 

## We Are a Match Because You Have:

* Product athlete experience
* Previous professional experience with analytics
* Proficiency manipulating and visualizing data
* Professional experience with complex SQL queries
* Experience working with Data Science teams
* MarTech (Comms Platform) or AdTech experience
* 7+ years of professional experience as an Analyst or Product Manager

## Key strengths:

* Possession of an Analytical thought architecture
* An ability to effectively communicate across teams
* Ability to communicate to senior leadership across Wayfair, articulate business value & impact, communicate risks openly
* Ability to improve on process and strive for efficiency
* Opportunistic: Looking to transform (a junior) team into a bigger function at Wayfair

## Why You’ll Love Wayfair:

* Time Off:
   * Paid Holidays
   * Paid Time Off (PTO)
* Health & Wellness:
   * Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
   * Life Insurance
   * Disability Protection (Short Term & Long Term Disability)
   * Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
   * Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
   * Caregiver Services
* Financial Growth & Security:
   * 401K Matching (Employee Matching Program)
   * Tuition Reimbursement
   * Financial Health Education (Knowledge of Financial Education - KOFE)
   * Tax Advantaged Accounts
* Family Support:
   * Family Planning Support
   * Parental Leave
   * Global Surrogacy & Adoption Policy
* Professional Development & Recognition:
   * Rewards & Recognition
   * Global Employee Anniversary Awards
   * Paid Volunteer Work
* Unique Perks:
   * Employee Discount
   * U.S. Bluebikes Membership
   * Global Pod Outings
* Work/Life Balance:
   * Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

**Assistance for Individuals with Disabilities**

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our .

**Need Assistance?**

For more information about applying for a career at Wayfair, visit our . 

**About Wayfair Inc.**  
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com. 

Employee

<h2 id="job-description">Job Description</h2>
<p><em>Candidates for this position are preferred to be based in Boston, MA and will be expected to comply with their team&#39;s hybrid work schedule requirements.</em></p>
<p>Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, UX design, analytics, and business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.</p>
<p>The Intelligence team is the authority on if and how we should communicate with our customers, creating tools and technology to empower any team at Wayfair to confidently send the right communications, to the right person, on the right channel, at the right time. Both Batch and Graymatter applications depend on this system to determine who notifications are sent to on a daily basis. The primary work streams include (further details at the end):</p>
<ul>
<li>Subscription collection and management</li>
<li>Privacy preferences</li>
<li>List health and deliverability</li>
<li>Optimized and predictive send-decisioning</li>
</ul>
<p><strong>What You&#39;ll Do:</strong> </p>
<p>This role requires the Product Manager to utilize technical skills, analytical expertise, and problem solving abilities to help optimize our communication channel performance. They are an expert on our Comms data, and Comms infrastructure. They help solve problems such as how to maximize the value of our list of acquired customers, how to optimize messaging and timing for different channels, and how to ensure we are getting the right message in front of our customers. </p>
<h2 id="we-are-a-match-because-you-have">We Are a Match Because You Have:</h2>
<ul>
<li>Product athlete experience</li>
<li>Previous professional experience with analytics</li>
<li>Proficiency manipulating and visualizing data</li>
<li>Professional experience with complex SQL queries</li>
<li>Experience working with Data Science teams</li>
<li>MarTech (Comms Platform) or AdTech experience</li>
<li>7+ years of professional experience as an Analyst or Product Manager</li>
</ul>
<h2 id="key-strengths">Key strengths:</h2>
<ul>
<li>Possession of an Analytical thought architecture</li>
<li>An ability to effectively communicate across teams</li>
<li>Ability to communicate to senior leadership across Wayfair, articulate business value &amp; impact, communicate risks openly</li>
<li>Ability to improve on process and strive for efficiency</li>
<li>Opportunistic: Looking to transform (a junior) team into a bigger function at Wayfair</li>
</ul>
<h2 id="why-youll-love-wayfair">Why You’ll Love Wayfair:</h2>
<ul>
<li>Time Off:<ul>
<li>Paid Holidays</li>
<li>Paid Time Off (PTO)</li>
</ul>
</li>
<li>Health &amp; Wellness:<ul>
<li>Full Health Benefits (Medical, Dental, Vision, HSA/FSA)</li>
<li>Life Insurance</li>
<li>Disability Protection (Short Term &amp; Long Term Disability)</li>
<li>Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)</li>
<li>Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)</li>
<li>Caregiver Services</li>
</ul>
</li>
<li>Financial Growth &amp; Security:<ul>
<li>401K Matching (Employee Matching Program)</li>
<li>Tuition Reimbursement</li>
<li>Financial Health Education (Knowledge of Financial Education - KOFE)</li>
<li>Tax Advantaged Accounts</li>
</ul>
</li>
<li>Family Support:<ul>
<li>Family Planning Support</li>
<li>Parental Leave</li>
<li>Global Surrogacy &amp; Adoption Policy</li>
</ul>
</li>
<li>Professional Development &amp; Recognition:<ul>
<li>Rewards &amp; Recognition</li>
<li>Global Employee Anniversary Awards</li>
<li>Paid Volunteer Work</li>
</ul>
</li>
<li>Unique Perks:<ul>
<li>Employee Discount</li>
<li>U.S. Bluebikes Membership</li>
<li>Global Pod Outings</li>
</ul>
</li>
<li>Work/Life Balance:<ul>
<li>Emphasizing a supportive &amp; flexible work environment that encourages a balance between personal and professional commitments</li>
</ul>
</li>
</ul>
<p><strong>Assistance for Individuals with Disabilities</strong></p>
<p>Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our .</p>
<p><strong>Need Assistance?</strong></p>
<p>For more information about applying for a career at Wayfair, visit our . </p>
<p><strong>About Wayfair Inc.</strong><br>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>
<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: <a target="_blank" rel="noopener nofollow" href="https://www.wayfair.com/careers/privacy">https://www.wayfair.com/careers/privacy</a>). If you have any questions regarding our processing of your personal data, please contact us at <a target="_blank" rel="noopener nofollow" href="mailto:&#100;&#x61;&#116;&#x61;&#x70;&#x72;&#111;&#116;&#101;&#x63;&#116;&#x69;&#x6f;&#x6e;&#111;&#102;&#102;&#x69;&#x63;&#101;&#x72;&#x40;&#119;&#x61;&#x79;&#x66;&#97;&#105;&#114;&#46;&#99;&#111;&#109;">&#100;&#x61;&#116;&#x61;&#x70;&#x72;&#111;&#116;&#101;&#x63;&#116;&#x69;&#x6f;&#x6e;&#111;&#102;&#102;&#x69;&#x63;&#101;&#x72;&#x40;&#119;&#x61;&#x79;&#x66;&#97;&#105;&#114;&#46;&#99;&#111;&#109;</a>. If you would rather not have us retain your data please contact us anytime at <a target="_blank" rel="noopener nofollow" href="mailto:&#x64;&#x61;&#116;&#97;&#112;&#x72;&#x6f;&#116;&#x65;&#x63;&#x74;&#105;&#111;&#110;&#111;&#102;&#x66;&#x69;&#99;&#x65;&#114;&#64;&#x77;&#97;&#121;&#102;&#97;&#105;&#114;&#x2e;&#99;&#111;&#x6d;">&#x64;&#x61;&#116;&#97;&#112;&#x72;&#x6f;&#116;&#x65;&#x63;&#x74;&#105;&#111;&#110;&#111;&#102;&#x66;&#x69;&#99;&#x65;&#114;&#64;&#x77;&#97;&#121;&#102;&#97;&#105;&#114;&#x2e;&#99;&#111;&#x6d;</a>. </p>


Senior Product Manager, Customer Communications

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