Virtual Identity AG

Technology, Information and Internet

51-200

Austria

## Job Description

We’re strengthening our consulting craft across Germany and Austria. We’re looking for a Consultant who can elevate client value creation end-to-end: from uncovering value challenges and shaping KPI-driven roadmaps to driving adoption across teams. You will be a key force in maturing our customer journey consulting, embedding measurable outcomes, and advancing AI-enabled ways of working—both for our clients and internally at VI.

  
## What you will do:  
* Own and extend customer journey strategies that link clearly to business outcomes, KPIs, and measurable value
* Translate business goals into KPI frameworks and test-and-learn roadmaps; quantify impact and prioritize
* Facilitate value discovery: frame problems, identify value pools, and design experiments that move the needle
* Partner with cross-functional teams (UX, Design, Engineering, Marketing) to turn strategies into shipped outcomes
* Lead senior client conversations and build buy-in for KPI-driven decisions
* Drive AI adoption: integrate AI into service blueprints and processes, identify high-impact use cases, and define guardrails and change management

## Requirements

What we expect:
* 5–7 years of experience in consulting or a comparable strategic role
* Customer journey expertise: mapping, diagnosing value gaps, orchestrating cross-channel interventions
* Strong client-facing leadership: facilitation, stakeholder management, executive communication
* Practical AI experience in a business context: from use-case identification to piloting and process integration
* Expertise in at least one VI core craft: UX research, UX/UI design, cloud-native/frontend engineering, or digital marketing
* Willingness to travel in DE and AT for workshops; otherwise remote-friendly
* Proficient in German and English

  
**Contact**  

Michael Vonach  

  

Employee

Professional / Experienced

<h2 id="job-description">Job Description</h2>
<p>We’re strengthening our consulting craft across Germany and Austria. We’re looking for a Consultant who can elevate client value creation end-to-end: from uncovering value challenges and shaping KPI-driven roadmaps to driving adoption across teams. You will be a key force in maturing our customer journey consulting, embedding measurable outcomes, and advancing AI-enabled ways of working—both for our clients and internally at VI.</p>
<h2 id="what-you-will-do">What you will do:</h2>
<ul>
<li>Own and extend customer journey strategies that link clearly to business outcomes, KPIs, and measurable value</li>
<li>Translate business goals into KPI frameworks and test-and-learn roadmaps; quantify impact and prioritize</li>
<li>Facilitate value discovery: frame problems, identify value pools, and design experiments that move the needle</li>
<li>Partner with cross-functional teams (UX, Design, Engineering, Marketing) to turn strategies into shipped outcomes</li>
<li>Lead senior client conversations and build buy-in for KPI-driven decisions</li>
<li>Drive AI adoption: integrate AI into service blueprints and processes, identify high-impact use cases, and define guardrails and change management</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p>What we expect:</p>
<ul>
<li>5–7 years of experience in consulting or a comparable strategic role</li>
<li>Customer journey expertise: mapping, diagnosing value gaps, orchestrating cross-channel interventions</li>
<li>Strong client-facing leadership: facilitation, stakeholder management, executive communication</li>
<li>Practical AI experience in a business context: from use-case identification to piloting and process integration</li>
<li>Expertise in at least one VI core craft: UX research, UX/UI design, cloud-native/frontend engineering, or digital marketing</li>
<li>Willingness to travel in DE and AT for workshops; otherwise remote-friendly</li>
<li>Proficient in German and English</li>
</ul>
<p><strong>Contact</strong>  </p>
<p>Michael Vonach  </p>


Consultant Customer Journey & AI-Driven Growth (m/w/x)

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Consultant Customer Journey & AI-Driven Growth (m/f/x)

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Lead Software Engineer (m/f/x)

(Senior) Client Partner / Account Manager Digital Solutions (m/f/x)

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