Operations Manager – Maintenance NL (m/f/x)

Your Mission

In the role of Operations Manager (Maintenance), you ensure the reliable operation and technical performance of our public charging network in the Netherlands. To that end, you will develop, maintain and coordinate the ecosystem required to ensure timely compliance with our concession agreements across the country. You will work closely with hardware suppliers, maintenance partners, and internal teams to resolve technical issues quickly and proactively. You also get the opportunity to take the lead in large-scale maintenance, hardware upgrades and replacement projects. For maintenance, safety and concession standards you are the main focal point for municipalities and grid operators. You will become part of the Dutch Market Unit and play a pivotal in the further growth of our business in the country.

Responsibilities

• Develop and strengthen the local partner ecosystem(maintenance, replacements, safety and compliance)
• Implement and maintain tools and processes to ensure best-in-class availability and service quality for existing charge points
• Support the technical preparation of future roll-out, migration, and maintenance projects
• Lead investigations of faults and malfunctions through to resolution
• Serve as the primary contact for municipalities regarding operational concerns and requests.
• Become the local focal point for hardware suppliers
• Monitor partner compliance with Service Level Agreements and other contractual obligations
• Ensure adherence to safety standards (e.g. NEN3140) and Concession Agreements with municipalities
• Act as the main point of contact for all operational matters in the Netherlands and provide regular reporting to ubitricity HQ

Your profile

• MBO-4/HBO education in energy or electrical engineering or equivalent
• At least 2 years of relevant work experience in a technical environment
• Track recording structured problem-solving and ability to react quickly and proactively to unexpected events
• Proven ability to manage multiple projects in parallel
• Experience with troubleshooting EV charging infrastructure (EVSE, firmware, charge point management system...) is a plus
• Familiarity with NEN 3140 is a plus
• Experience with managing suppliers is a plus
• Experience with public sector relationships is a plus
• Fluent Dutch speaker
• Fluency in English; other languages are a plus
• Strong, professional communication skills and ability to report to stakeholders (leadership team, municipalities, etc) with the right tone

Our Offer

This is an opportunity to play a pivotal role in the E-Mobility transition by scaling a well-established
and uniquely placed business in the sector.
Working very closely with the teams in Berlin, London and Amsterdam you will have the chance to completely define, evaluate and improve systems and processes across the business. ubitricity offers the opportunity to work in an agile, forward-thinking company backed by leading global energy company.
Your further development is secured in our agile, innovative and fast-growing environment, because there are exciting development opportunities and plenty of scope to shape your own, challenging projects.

Statement on diversity

We take pride in being a diverse organisation with a strong diversity and inclusion culture. We believe that everyone is different, and that difference brings value. Inclusion and inclusive behaviours are at the heart of effective collaboration, be it with team members, colleagues in other parts of our company, or with our customers. Every voice is heard.