Turbit Systems GmbH

Technology, Information and Internet

11-50

Full-time (permanent)

Germany

Turbit develops and researches AI services for renewable energy assets and has established itself as a market leader in AI-based operational management of wind turbines in Europe.

## Tasks

*   **​Be a Trusted Partner**: Develop strong relationships with wind park operators and maintenance teams. Understand their technical and operational goals and challenges, and proactively guide them on how to best leverage Turbit.
*   **Drive Customer Value**: Monitor customer engagement, identify areas where customers can get more value, and execute initiatives that drive product adoption and long-term satisfaction.
*   **Onboarding & Enablement**: Manage the onboarding process end-to-end. Customize onboarding plans, train users, and ensure a smooth handoff into active usage.
*   **Education & Engagement**: Regularly engage with customers through check-ins and trainings. Empower users through our tools, best practices, and structured education.
*   **Technical Knowledge**: support our customers to monitor and analyze faults, failures, and anomalies that Turbit detects with Turbit AI-Monitoring system.
*   **Feedback Loop**: Capture feedback from customers on their experience with Turbit, and collaborate with Product, Engineering, Marketing and Sales teams to influence roadmap priorities and improvements.
*   **Communication & Documentation**: Ensure clear and professional communication across all touchpoints. Maintain customer records, track goals, and document key learnings.
*   **Process Improvement**: Constantly evaluate and enhance Customer Success processes, training materials, and engagement strategies to scale our impact.
*   **Escalation & Support**: Triage and route complex technical issues to the relevant teams while keeping the customer informed and confident.

## Requirements

You have a background in mechanical engineering or a related field.

*   You are a recent graduate of an engineering degree (preferably Industrial or Mechanical Engineering or related). As our clients are primarily wind park operators and owners, a solid understanding of wind turbines is essential to effectively support and grow customer relationships.
*   You are really passionate about bringing value to customers and have a strong motivation to act independently on your own (you have the drive to reach out to customers).
*   You are fluent in both **German** and **English** (Our customers speak mostly German and English).
*   You love analytical thinking and have shown in the past that you are excellent at it.
*   You are eager to find a solution in difficult situations.
*   You have an open personality and positive charisma.
*   You are passionate about renewable energy.

## Benefits

You'll be part of a startup making a significant impact. Our mission is to increase the efficiency of the renewable industry through our expertise. **We deeply value a culture where teamwork and mutual support empower each individual to take ownership and succeed with confidence. ​**

*   We are a diverse team that believes in the power of diverse people, perspectives, and experiences.
*   Beautiful modern office in the heart of Berlin.
*   Home office and "work from where you want" culture.
*   Lunch Benefits.
*   Regular Team Events.
*   Free urban sports membership in Germany.
*   Personal development budget to help you realise your potential.
*   Capital Forming Benefit.
*   Be creative and bring your ideas to life in an environment that cherishes innovation.

Does this sound like you? Then send us your application letter with a full CV. We look forward to getting to know you.

Master degree completed

Employee

Entry level

Turbit develops and researches AI services for renewable energy assets and has established itself as a market leader in AI-based operational management of wind turbines in Europe.
<h2 id="tasks">Tasks</h2>
<ul>
<li>​Be a Trusted Partner: Develop strong relationships with wind park operators and maintenance teams. Understand their technical and operational goals and challenges, and proactively guide them on how to best leverage Turbit.</li>
<li>Drive Customer Value: Monitor customer engagement, identify areas where customers can get more value, and execute initiatives that drive product adoption and long-term satisfaction.</li>
<li>Onboarding &amp; Enablement: Manage the onboarding process end-to-end. Customize onboarding plans, train users, and ensure a smooth handoff into active usage.</li>
<li>Education &amp; Engagement: Regularly engage with customers through check-ins and trainings. Empower users through our tools, best practices, and structured education.</li>
<li>Technical Knowledge: support our customers to monitor and analyze faults, failures, and anomalies that Turbit detects with Turbit AI-Monitoring system.</li>
<li>Feedback Loop: Capture feedback from customers on their experience with Turbit, and collaborate with Product, Engineering, Marketing and Sales teams to influence roadmap priorities and improvements.</li>
<li>Communication &amp; Documentation: Ensure clear and professional communication across all touchpoints. Maintain customer records, track goals, and document key learnings.</li>
<li>Process Improvement: Constantly evaluate and enhance Customer Success processes, training materials, and engagement strategies to scale our impact.</li>
<li>Escalation &amp; Support: Triage and route complex technical issues to the relevant teams while keeping the customer informed and confident.</li>
</ul>
<h2 id="requirements">Requirements</h2>
You have a background in mechanical engineering or a related field.
<ul>
<li>You are a recent graduate of an engineering degree (preferably Industrial or Mechanical Engineering or related). As our clients are primarily wind park operators and owners, a solid understanding of wind turbines is essential to effectively support and grow customer relationships.</li>
<li>You are really passionate about bringing value to customers and have a strong motivation to act independently on your own (you have the drive to reach out to customers).</li>
<li>You are fluent in both German and English (Our customers speak mostly German and English).</li>
<li>You love analytical thinking and have shown in the past that you are excellent at it.</li>
<li>You are eager to find a solution in difficult situations.</li>
<li>You have an open personality and positive charisma.</li>
<li>You are passionate about renewable energy.</li>
</ul>
<h2 id="benefits">Benefits</h2>
You&#39;ll be part of a startup making a significant impact. Our mission is to increase the efficiency of the renewable industry through our expertise. We deeply value a culture where teamwork and mutual support empower each individual to take ownership and succeed with confidence. ​
<ul>
<li>We are a diverse team that believes in the power of diverse people, perspectives, and experiences.</li>
<li>Beautiful modern office in the heart of Berlin.</li>
<li>Home office and &quot;work from where you want&quot; culture.</li>
<li>Lunch Benefits.</li>
<li>Regular Team Events.</li>
<li>Free urban sports membership in Germany.</li>
<li>Personal development budget to help you realise your potential.</li>
<li>Capital Forming Benefit.</li>
<li>Be creative and bring your ideas to life in an environment that cherishes innovation.</li>
</ul>
Does this sound like you? Then send us your application letter with a full CV. We look forward to getting to know you.

Customer Success Engineer (m/w/d)

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