Customer Success Lead/Senior Customer Success Manager (m/w/d)

Join our mission to revolutionize trade compliance as our first Customer Success hire

At traide AI, we help our enterprise customers to transform the efficiency of their customs processes. Through our platform, they save up to 87% of their time and reduce errors to a minimum. Leading brands, like Siemens Healthineers, KoRo and Jack Wolfskin, have decided to work with us resulting in 1000% growth in the past 12 months. And this is only the beginning.

Now, to capitalize on our existing and future customer base, we are looking for our first Customer Success hire. You will be the driving force building up our Customer Success department from scratch and work directly with Leonie, our Co-Founder and CEO.

Are you ready for the challenge?

What you will own

• Customer relationship building: Building long-term valuable and scalable relationships with customers, acting as the primary point of contact.
• Metrics implementation and optimization: Analyzing both internal performance and customer success through tracking key metrics and identifying and implementing initiatives to consistently optimize results.
• Revenue retention and growth: Successfully growing customer accounts by creating loyal customers, who love and find value in our trade compliance solutions. Working closely with sales and marketing teams to apply the learnings to the customer acquisition strategies.
• Process implementation and management: Ensuring customers transition from being sales prospects to active users as smoothly as possible. Team management: Hiring, onboarding, and managing future Customer success colleagues, providing direction, mentoring, and support.

Who you are

• Several years of experience in Customer Success, Account Management, or a similar role in the SaaS industry
• Strong communication and leadership skills
• Ability to analyze complex problems and develop creative solutions
• High self-motivation and ability to work in a fast-paced startup environment
• Customer-oriented mindset and the ability to build long-term relationships
• Fluent in German and English, both written and spoken

What you can expect

• An exciting startup culture with a steep learning curve, offering the opportunity to play a key role in the growth of the company.
• An attractive compensation package including the option to participate in our Virtual Stock Option Plan (VSOP)
• A small, but fast-growing and international team with short decision-making processes and room for your own ideas.
• A flexible work culture based 100% on trust and integrity.
• An office with a great vibe centrally located office at Rosenthaler Platz
• Working remote for some days and weeks every year

We strive to build a diverse, inclusive, and collaborative workplace and we follow a fair, objective, and non-discriminatory recruitment process. All applications will be considered for employment regardless of nationality, culture, or any other personal characteristics.

The glue that binds us together despite our differences is a common set of values, our purpose to revolutionize trade compliance, and our culture that has a growth mindset at its heart. If you’re excited about this role we encourage you to apply, even if your past experience does not perfectly match every requirement in the job description.