Maltese Customer Support Agent
About The Happy Customers
The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.
We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.
We are currently building a talent pool of Maltese-speaking Customer Support Agents based in Europe to support upcoming client projects.
Tasks
Responsibilities
As a Maltese Customer Support Agent, you will help customers through multiple communication channels while delivering an excellent customer experience.
Your responsibilities may include:
• Responding to customer enquiries via email, chat and phone (inbound & outbound)
• Resolving customer questions professionally and efficiently
• Escalating complex issues where required
• Maintaining accurate records in customer support systems
• Following client processes and quality standards
• Contributing to customer satisfaction and continuous service improvement
Requirements
Requirements
• Based in Europe with valid work authorisation
• Native or professional proficiency in Maltese
• Good English communication skills
• 1–3 years of customer support or customer service experience preferred
• Comfortable communicating through phone, email and chat
• Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
• Ability to work independently in a remote environment
• Reliable internet connection and suitable home office setup with laptop/desktop
Benefits
Fully remote work within Europe
Opportunity to work with international companies
AI-enhanced customer support environment
Continuous learning and development
Opportunity for long-term collaboration based on project availability
We are currently building a talent pool for upcoming client projects. Suitable candidates will be contacted when projects matching their language skills and availability become available.
