Customer Support Agent

Multilingual Customer Support Agent (m/f/d) – Remote (Germany)

Company: The Happy Customers (Berlin)
https://thehappycustomers.com/

Location: Remote (Germany)
Employment Type: Werkstudent / Part-time / Minijob / Freelance / Full Time (depending on project needs)
Languages: English + Native or Professional Proficiency in at least one European language

About The Happy Customers

The Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

We are currently building a talent pool of multilingual customer support agents based in Germany to support upcoming client projects.

As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.

Support channels may include:

• Email
• Chat
• Phone (inbound and outbound)

This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.

Please note: Native or professional proficiency in at least one European language is mandatory for this role.

Responsibilities

• Provide customer support via email, chat, and phone (inbound & outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience

Based in Germany with valid work authorization

Basic to good English communication skills

We are particularly interested in candidates fluent in one or more of the following languages:

• German
• French
• Spanish
• Italian
• Portuguese
• Dutch
• Polish
• Czech
• Slovak
• Hungarian
• Romanian
• Bulgarian
• Greek
• Danish
• Swedish
• Norwegian
• Finnish
• Croatian
• Slovenian
• Serbian
• Bosnian
• Montenegrin
• Macedonian
• Albanian
• Lithuanian
• Latvian
• Estonian
• Icelandic
• Irish (Gaeilge)
• Maltese
• Luxembourgish
• Russian
• Ukrainian
• Turkish
• 1-3 years of Customer support experience is preferred but not mandatory. Candidates with strong communication skills and language proficiency are encouraged to apply.
• Comfortable communicating with customers via phone, email, and chat
• Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
• Ability to work independently in a remote environment

Work Model

Support assignments may vary depending on project demand:

• 10–20 hours per week
• Up to 40 hours per week for larger projects (team-based support)

Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.

As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.

• Fully remote work within Germany
• Flexible working hours depending on project assignments
• Opportunity to work with international companies and multilingual teams
• Exposure to AI-enhanced customer support environments
• Opportunity to gain experience in a growing customer experience startup
• Possibility of longer-term collaboration based on project availability

Equal Opportunity

We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.