Taurus SA

Banking

51-200

Full-time (permanent)

Canada

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.

Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins.

We are looking for ambitious and driven individuals to support our fast global growth.

## Tasks

Taurus is expanding its activities in Canada and is looking for its future SRE / Solutions Engineering Manager to help set up the new office and hire a new local team, with a focus on customer satisfaction, support, and increase of adoption.

You will work closely with customers to provide creative solutions, and develop successful implementations. You have a driven work ethic, good communications skills and a track record for providing high customer satisfaction. You will define requirements, brainstorm solutions, develop roadmaps, improve systems architecture, and design features with teams across our client’s organization from IT and business stakeholders to non-technical end-users.

Being part of the global Solutions Engineering team, you will be the bridge between our Engineering team and our client’s technical (i.e. IT, system administration, database, engineering, devops) teams.

Responsibilities

*   Hire and manage a local team of Solutions Engineers
*   Run managed services production environments by monitoring availability and taking a holistic view of system health
*   Provide primary operational support and engineering for internal and external clients under managed services (incl. on-call)
*   Provide ongoing support of existing environments such as incidents management, code upgrades, health checks and optimization projects. This may also include assisting our partner support organizations with break/fix assistance in severe escalation situations
*   Provide advice and support to clients' teams during integration (via API, middleware, etc.)
*   Work closely with members of the engineering teams to quickly resolve any client issues and constantly drive customer satisfaction post-sales
*   Document all aspects of the service engagement including technical notes, time spent on projects and the status of projects
*   Organize and improve technical and user documentation for clients
*   Act as a point of contact for the Canadian office, report regularly to Swiss headquarters.

## Requirements

*   Proven experience as a team leader (10+ members) and tech leader
*   Proven experience as a Professional Services Engineer, Solutions Engineer, Site Reliability Engineer or equivalent history of increasing customer satisfaction, adoption, and retention
*   2-5 years of hands-on experience in integrating products in complex environments and organizations - financial services a plus
*   Available for on-call services during nights and weekends
*   Proven experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management
*   Proven experience in various DevOps build and testing processes, releases management, products lifecycle management
*   Strong knowledge of modem DevOps tooling (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)
*   Strong ability to deploy both simple and complex solutions and integrate them into already existing production environments.
*   Experience with production environments
*   Experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management
*   Knowledge/experience in database management (SQ L)
*   Knowledge/experience in software development, preferably in Go, Java, or Python
*   Good written and verbal communication skills
*   Eager to learn, highly focused on the target, team results-oriented

## Benefits

*   An opportunity to work at the intersection of digital assets and finance
*   A skilled and experienced team, including world-renowned experts
*   A fast-paced learning environment, entrepreneurial spirit and team spirit
*   A great moment to join as the company grows and expands
*   State-of-the-art technology and IT infrastructure
*   Hybrid remote work and flexible working hours
*   Fun team events

As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and can-do mindset. We are an equal opportunity employer.

**Note**  
We will not consider applications via agencies.  
taurushq\[.\]com

Employee

Professional / Experienced

<p>Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.</p>
<p>Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins.</p>
<p>We are looking for ambitious and driven individuals to support our fast global growth.</p>
<h2 id="tasks">Tasks</h2>
<p>Taurus is expanding its activities in Canada and is looking for its future SRE / Solutions Engineering Manager to help set up the new office and hire a new local team, with a focus on customer satisfaction, support, and increase of adoption.</p>
<p>You will work closely with customers to provide creative solutions, and develop successful implementations. You have a driven work ethic, good communications skills and a track record for providing high customer satisfaction. You will define requirements, brainstorm solutions, develop roadmaps, improve systems architecture, and design features with teams across our client’s organization from IT and business stakeholders to non-technical end-users.</p>
<p>Being part of the global Solutions Engineering team, you will be the bridge between our Engineering team and our client’s technical (i.e. IT, system administration, database, engineering, devops) teams.</p>
<p>Responsibilities</p>
<ul>
<li>Hire and manage a local team of Solutions Engineers</li>
<li>Run managed services production environments by monitoring availability and taking a holistic view of system health</li>
<li>Provide primary operational support and engineering for internal and external clients under managed services (incl. on-call)</li>
<li>Provide ongoing support of existing environments such as incidents management, code upgrades, health checks and optimization projects. This may also include assisting our partner support organizations with break/fix assistance in severe escalation situations</li>
<li>Provide advice and support to clients&#39; teams during integration (via API, middleware, etc.)</li>
<li>Work closely with members of the engineering teams to quickly resolve any client issues and constantly drive customer satisfaction post-sales</li>
<li>Document all aspects of the service engagement including technical notes, time spent on projects and the status of projects</li>
<li>Organize and improve technical and user documentation for clients</li>
<li>Act as a point of contact for the Canadian office, report regularly to Swiss headquarters.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Proven experience as a team leader (10+ members) and tech leader</li>
<li>Proven experience as a Professional Services Engineer, Solutions Engineer, Site Reliability Engineer or equivalent history of increasing customer satisfaction, adoption, and retention</li>
<li>2-5 years of hands-on experience in integrating products in complex environments and organizations - financial services a plus</li>
<li>Available for on-call services during nights and weekends</li>
<li>Proven experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management</li>
<li>Proven experience in various DevOps build and testing processes, releases management, products lifecycle management</li>
<li>Strong knowledge of modem DevOps tooling (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)</li>
<li>Strong ability to deploy both simple and complex solutions and integrate them into already existing production environments.</li>
<li>Experience with production environments</li>
<li>Experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management</li>
<li>Knowledge/experience in database management (SQ L)</li>
<li>Knowledge/experience in software development, preferably in Go, Java, or Python</li>
<li>Good written and verbal communication skills</li>
<li>Eager to learn, highly focused on the target, team results-oriented</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>An opportunity to work at the intersection of digital assets and finance</li>
<li>A skilled and experienced team, including world-renowned experts</li>
<li>A fast-paced learning environment, entrepreneurial spirit and team spirit</li>
<li>A great moment to join as the company grows and expands</li>
<li>State-of-the-art technology and IT infrastructure</li>
<li>Hybrid remote work and flexible working hours</li>
<li>Fun team events</li>
</ul>
<p>As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and can-do mindset. We are an equal opportunity employer.</p>
<p><strong>Note</strong><br>We will not consider applications via agencies.<br>taurushq[.]com</p>


SRE / Solutions Engineering manager [Vancouver]

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