Technology, Information and Internet

Tangany GmbH

51-200

The workplace is fully accessible for people with reduced mobility.

Barrier-free access

Funded training, courses and certifications to grow your skills.

Career Training

A laptop and the software you need, provided by the employer.

Company laptop

Reduced prices on company products and partner offers.

Employee discounts

Adapt your start and end times around your life and workload.

Flexible working hours

Free coffee, tea, water and soft drinks at the office.

Free beverages

A free parking space at or near the workplace.

Free parking

Work from home for part of your working week.

Home Office

A covered or subsidised ticket for buses, trains and local transit.

Public transportation benefits

Work fully remotely, from home or anywhere agreed.

Remote work

A subsidised gym or sports membership of your choice.

Sport membership

 Travel costs for your commute or work trips are reimbursed.

Travel expenses compensation

Accountability

Challenge

Compassion

Curiosity

Empathy

Empower

Growth

Honesty

Innovation

Learning

Mutual respect

Ownership

Personal responsibility

Reliability

Trust

<p>Tangany, based in Munich, is a highly innovative fintech company which offers a market leading B2B solution for the custody of digital assets on the blockchain (e.g. crypto currencies, tokenized securities, NFTs). Our solution is already employed by more than 40 institutional customers. Tangany is regulated by the German federal financial supervisory authority, BaFin.</p>
<p>As we continue growing rapidly, we are looking for support in a variety of functions. Apply now to become part of our collaborative team and develop your expertise in one of the most exciting technologies of the future.</p>
<h2>Tasks</h2>
<ul>
<li>Manage and lead a growing team of internal 2nd and 3rd-level application support technicians. Improve the technical support service quality and success rate for our B2B customers</li>
<li>Build external teams and improve internal processes to achieve industry-standard 24x7 multilevel application support</li>
<li>Troubleshoot and analyze customer-reported technical incidents with our API-centric SaaS solution in the field of blockchain technology</li>
<li>Support our customers with technical implementation issues and code-based questions via ticketing and chat systems</li>
<li>Triage support requests and assess customer needs</li>
<li>Report on the current developments to the CTO or accountable stakeholder</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Computer science or scientific computing degree or comparable qualification</li>
<li>Good leadership skills. Previous experience in building application support infrastructure in fintech or comparable industries</li>
<li>Strong background in software development. Expertise in code implementation of SDKs and API in software projects</li>
<li>Expertise in the implementation of monitoring solutions in Azure or comparable cloud environments</li>
<li>Excellent written and verbal communication skills in fluent German or English</li>
</ul>
<h2>Benefits</h2>
<ul>
<li>An attractive annual salary in line with market conditions</li>
<li>30 vacation days per year plus half days on Christmas Eve(24.12) and New Year's Eve (31.12)</li>
<li>Possibility of virtual shares (ESOP) in the company</li>
<li>Big office in the heart of Munich with rooftop terrace</li>
<li>Highly motivated &amp; awesome team members from all over the world</li>
<li>Opportunity to become a blockchain expert on the job</li>
<li>Your choice of hardware (Mac, Windows, etc.)</li>
<li>Remote work and flextime possible</li>
<li>Plenty of fun at our various team events</li>
<li>Get delicious coffee from our fully automatic or portafilter coffee machine</li>
</ul>
<p>If you have any questions, please don't hesitate to ask :)</p>

Expert Application Support Engineer (m/f/d)

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