Data Security Software Products

Skribble

11-50

A laptop and the software you need, provided by the employer.

Company laptop

A share in the company's success through equity or stock options.

Company stock options

Reduced prices on company products and partner offers.

Employee discounts

Adapt your start and end times around your life and workload.

Flexible working hours

Work from home for part of your working week.

Home Office

Work fully remotely, from home or anywhere agreed.

Remote work

Take an extended break from work and return to your role.

Sabbatical

 Travel costs for your commute or work trips are reimbursed.

Travel expenses compensation

Be authentic, honest and deliver on your promises - the rest will take care of itself.
Our Mission
Skribble aims to simplify the lives of people and create trust in the digital world. Worldwide. Our mission is to contribute a key element that is intuitive in usage and simple to implement: digital signatures. We advise and support organizations in implementing digital signatures, so that we all are better off by trusting more, wasting less time, and safeguarding environmental resources.
The Team
Our team is highly motivated, positive and works closely together. Our goal is to consolidate further Skribble presence in the DACH territory. We are dedicated, fun-loving people striving to make the world a better place: one signature at a time. This culture has made us among the top 3 ascenders in the Swiss startup ranking 2020.
<h2>Tasks</h2>
Together with your team members from Customer Success, you help us grow Skribble by supporting and advising our customers on the application of Skribble. You ensure our customers can roll out Skribble across business areas and help them get the most value out of it. You also support them in navigating the change required in their business processes and negotiate contract renewals with them. Ultimately, you become the customer advocate within Skribble.
Outside the Customer Success Team, you work with:
<ul>
<li>Product: You are the bridge between the customer and our product</li>
<li>Sales: You ensure a smooth handover for the customer and provide customer stories to the Sales Team.</li>
<li>Marketing: You run customer campaigns with the Marketing team or support them in finding customer stories to create assets around.</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Experience in and good understanding of customer success in a SaaS company</li>
<li>Experience in identifying expansion and upsell opportunities</li>
<li>Experience in stakeholder management in complex projects</li>
<li>German is your native language and you are fluent in English</li>
<li>Fluency in French is a plus </li>
<li>Friends describe you as honest, communicative, empathetic and pragmatic</li>
<li>You are flexible and enjoy working in a highly dynamic environment</li>
</ul>
<h2>Benefits</h2>
<ul>
<li>Access to our office space in Karlsruhe and regular visits to our HQ in Zurich </li>
<li>Flexible work - we embrace home office, remote office, and in-person time. You choose what works best for you </li>
<li>Grow with us - you develop further in a dynamic environment with regular feedback sessions and continuous learning and development opportunities</li>
<li>Team spirit - opportunity to be part of a fast-growing tech company with an aspiring and experienced team. We embrace helpfulness and having fun together</li>
<li>Diversity - you become part of an ambitious multicultural team that loves technology </li>
<li>A job with a purpose: save human and environmental resources by enabling digital signatures #worksmarter</li>
<li>Company culture of transparency and self-responsibility</li>
</ul>
Application Process
Specifically for this role, the process is as follows:
<ol>
<li>Application via our job portal </li>
<li>CV screening </li>
<li>Video call with a member of People and a member of Customer Success Team - 60 min </li>
<li>Take home case study - should take 1h to finish, relevant task for the job </li>
<li>Presentation and discussion of the case study with the Head of Customer Success and another member of the team - 1.5h (including 30 min 1:1 with the Head of Customer Success)</li>
<li>Virtual coffee with 2 Skribblers - 30 min</li>
<li>Offer - call with Head of Operations to discuss the details</li>
</ol>
Why Skribble?
At Skribble, we value innovation, collaboration, and continuous learning. Our culture is open, and supportive, and encourages professional growth. Here, your work will directly impact our growth and success. We believe that our employees are our strongest asset, and we are committed to providing opportunities for development and advancement.
Skribble AG is proud to be an Equal Opportunity Employer. We welcome all candidates regardless of race, colour, religion, sex, age, national origin, disability, or any other status.

Junior Customer Success Manager (80-100%)

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