Softwaregini

Stackgini GmbH

Technology, Information and Internet

11-50

Germany

*   At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios
*   We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making
*   We are creative, low-ego, team-spirited, and passionate about making our customers happy

## Tasks

As a **Key Account Manager (f/m/d)** at Softwaregini, you will play a pivotal role in strategically guiding our Mid-Market and Enterprise customers through their journey with our IT-decision-making platform:

*   Be the dedicated point of contact for our customers, building and nurturing relationships.
*   Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
*   Ensure customers continuously create value by utilizing Softwaregini.
*   Provide expert guidance and steering during implementations.
*   Develop and execute account plans to drive product adoption, usage, and value realization.
*   Analyze customer data to identify trends, opportunities, and potential churn risks.
*   Create and maintain customer success metrics and KPIs.
*   Take a hands-on approach where necessary.

## Requirements

*   At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
*   Strong project management skills with a passion for meeting milestones and effective stakeholder management.
*   An innate ability to build lasting relationships with diverse stakeholders.
*   Excellent communication and presentation skills in both German and English.
*   Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
*   A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
*   An "own it" mentality, with the drive to take ownership of tasks from start to finish.
*   Experience in working with corporate IT and procurement departments is a plus.

## Benefits

*   Attractive compensation package including employee stock options
*   Opportunities for professional growth
*   30 days of vacation and day off on your birthday
*   Modern office space in Berlin
*   Home-Office allowance, budget for self-improvement, and other perks
*   Contribution to a Gympass subscription
*   Dedicated time for learning & innovation
*   The best popcorn in town

Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!

Employee

<ul>
<li>At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios</li>
<li>We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making</li>
<li>We are creative, low-ego, team-spirited, and passionate about making our customers happy</li>
</ul>
<h2 id="tasks">Tasks</h2>
<p>As a <strong>Key Account Manager (f/m/d)</strong> at Softwaregini, you will play a pivotal role in strategically guiding our Mid-Market and Enterprise customers through their journey with our IT-decision-making platform:</p>
<ul>
<li>Be the dedicated point of contact for our customers, building and nurturing relationships.</li>
<li>Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.</li>
<li>Ensure customers continuously create value by utilizing Softwaregini.</li>
<li>Provide expert guidance and steering during implementations.</li>
<li>Develop and execute account plans to drive product adoption, usage, and value realization.</li>
<li>Analyze customer data to identify trends, opportunities, and potential churn risks.</li>
<li>Create and maintain customer success metrics and KPIs.</li>
<li>Take a hands-on approach where necessary.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.</li>
<li>Strong project management skills with a passion for meeting milestones and effective stakeholder management.</li>
<li>An innate ability to build lasting relationships with diverse stakeholders.</li>
<li>Excellent communication and presentation skills in both German and English.</li>
<li>Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.</li>
<li>A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.</li>
<li>An &quot;own it&quot; mentality, with the drive to take ownership of tasks from start to finish.</li>
<li>Experience in working with corporate IT and procurement departments is a plus.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Attractive compensation package including employee stock options</li>
<li>Opportunities for professional growth</li>
<li>30 days of vacation and day off on your birthday</li>
<li>Modern office space in Berlin</li>
<li>Home-Office allowance, budget for self-improvement, and other perks</li>
<li>Contribution to a Gympass subscription</li>
<li>Dedicated time for learning &amp; innovation</li>
<li>The best popcorn in town</li>
</ul>
<p>Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!</p>


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