Technology, Information and Internet

Smatched

11-50

Germany

Smatched is a fast-growing startup that revolutionizes the way we pay for microtransactions by participating in quick surveys to subsidies cash payments. Smatched started in 2021 with its own App and has today more than 30k+ users.

## Tasks

Position Overview:  
We are seeking a motivated and detail-oriented CRM Intern to join our organization. As a CRM Intern, you will be responsible for managing a Customer Relationship Management (CRM) system for our company. You will play a crucial role in streamlining our customer data, improving customer relationships, and enhancing our overall business processes. This internship provides an excellent opportunity to gain hands-on experience in CRM management & to utilise pre-existing skills in building dashboards for customers & data scraping

Responsibilities:

CRM Management and Administration:

*   Maintain and update the CRM system, including user management, access control, and system configurations.
*   Create and manage custom fields, workflows, and automation rules within the CRM platform to optimize business processes.
*   Monitor and ensure data quality and integrity, conduct regular data clean-up activities, and assist in data analysis and reporting.
*   Collaborate with the IT team to troubleshoot technical issues and coordinate system upgrades and enhancements.
*   Stay updated with industry best practices and emerging trends in CRM management to suggest improvements and optimizations.  
      
    Other Core Responsibilities
*   Building performance dashboards to showcase key KPIs for our customers
*   Existing web-scraping expertise is a bonus

## Requirements

Qualifications:

*   Experience working with data & building lead nurturing logic
*   Strong organizational skills and attention to detail.
*   Excellent communication and interpersonal skills.
*   Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
*   Familiarity with CRM concepts and systems is preferred.
*   Basic understanding of database management principles is a plus.
*   Ability to work independently and collaboratively in a team environment.
*   Problem-solving mindset and eagerness to learn new technologies.

## Benefits

1.  Hands-on experience: As an intern at a fast-growing startup, you will have the opportunity to work closely with the customer service team and gain hands-on experience in a real-world setting.
2.  Learning opportunities: You will learn about the latest customer service trends and technologies, and gain a deeper understanding of how to provide exceptional customer service.
3.  Networking: You will have the opportunity to network with other interns and professionals in the customer service industry, which can lead to future job opportunities.
4.  Flexibility: Offering flexible schedules, which can be beneficial for students or those with other commitments.
5.  Impact: You will have the opportunity to make a real impact on the company's customer service efforts and contribute to its growth and success.
6.  Career growth: Offering intern-to-hire programs, which can lead to full-time job opportunities after the internship is completed.
7.  Entrepreneurial experience: Working at a startup can give you a taste of what it's like to work in an entrepreneurial environment, where you will be able to see the direct impact of your work.
8.  Mentorship: You will be mentored by experienced professionals in the customer service field, providing you with valuable guidance and advice to help you succeed in your career.

We look forward to receiving your application and learning more about your qualifications for this exciting internship opportunity.

Internship

<p>Smatched is a fast-growing startup that revolutionizes the way we pay for microtransactions by participating in quick surveys to subsidies cash payments. Smatched started in 2021 with its own App and has today more than 30k+ users.</p>
<h2 id="tasks">Tasks</h2>
<p>Position Overview:<br>We are seeking a motivated and detail-oriented CRM Intern to join our organization. As a CRM Intern, you will be responsible for managing a Customer Relationship Management (CRM) system for our company. You will play a crucial role in streamlining our customer data, improving customer relationships, and enhancing our overall business processes. This internship provides an excellent opportunity to gain hands-on experience in CRM management &amp; to utilise pre-existing skills in building dashboards for customers &amp; data scraping</p>
<p>Responsibilities:</p>
<p>CRM Management and Administration:</p>
<ul>
<li><p>Maintain and update the CRM system, including user management, access control, and system configurations.</p>
</li>
<li><p>Create and manage custom fields, workflows, and automation rules within the CRM platform to optimize business processes.</p>
</li>
<li><p>Monitor and ensure data quality and integrity, conduct regular data clean-up activities, and assist in data analysis and reporting.</p>
</li>
<li><p>Collaborate with the IT team to troubleshoot technical issues and coordinate system upgrades and enhancements.</p>
</li>
<li><p>Stay updated with industry best practices and emerging trends in CRM management to suggest improvements and optimizations.  </p>
<p>Other Core Responsibilities</p>
</li>
<li><p>Building performance dashboards to showcase key KPIs for our customers</p>
</li>
<li><p>Existing web-scraping expertise is a bonus</p>
</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p>Qualifications:</p>
<ul>
<li>Experience working with data &amp; building lead nurturing logic</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).</li>
<li>Familiarity with CRM concepts and systems is preferred.</li>
<li>Basic understanding of database management principles is a plus.</li>
<li>Ability to work independently and collaboratively in a team environment.</li>
<li>Problem-solving mindset and eagerness to learn new technologies.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ol>
<li>Hands-on experience: As an intern at a fast-growing startup, you will have the opportunity to work closely with the customer service team and gain hands-on experience in a real-world setting.</li>
<li>Learning opportunities: You will learn about the latest customer service trends and technologies, and gain a deeper understanding of how to provide exceptional customer service.</li>
<li>Networking: You will have the opportunity to network with other interns and professionals in the customer service industry, which can lead to future job opportunities.</li>
<li>Flexibility: Offering flexible schedules, which can be beneficial for students or those with other commitments.</li>
<li>Impact: You will have the opportunity to make a real impact on the company&#39;s customer service efforts and contribute to its growth and success.</li>
<li>Career growth: Offering intern-to-hire programs, which can lead to full-time job opportunities after the internship is completed.</li>
<li>Entrepreneurial experience: Working at a startup can give you a taste of what it&#39;s like to work in an entrepreneurial environment, where you will be able to see the direct impact of your work.</li>
<li>Mentorship: You will be mentored by experienced professionals in the customer service field, providing you with valuable guidance and advice to help you succeed in your career.</li>
</ol>
<p>We look forward to receiving your application and learning more about your qualifications for this exciting internship opportunity.</p>


Data Analyst / CRM Intern

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