Data Security Software Products

Skribble

11-50

Switzerland

\*\* Be authentic, honest and deliver on your promises - the rest will take care of itself. \*\*

**Our Mission**

Skribble aims to become the leading e-signing platform in the DACH region. We enable the digitization of the signature process, putting operational efficiency and user-friendliness at the forefront. With tailored solutions, in-depth application know-how, and local support, we accompany our customers at every step of this journey. Through strategic partnerships, we expand our offerings into comprehensive business process solutions and drive innovation and excellence in the digital world.

**The Team**

We are an innovative, dynamic, and collegial team that works hand in hand every day to elevate Skribble's presence in the DACH region to the next level. With passion and professionalism, we strive to strengthen trust in our digital world - one e-signature at a time.

## Tasks

**Your Contribution**

Together with your team members from Customer Success, you help us grow Skribble by supporting and advising our customers on the application of Skribble and integration into their ecosystem. You ensure our customers can roll out Skribble across business areas and help them get the most value out of it. You also support them in navigating the change required in their business processes and negotiate contract renewals with them. You find new opportunities for expansion in our customers.

Outside the Customer Success Team, you work with:

*   **Product:** You are the bridge between the customer and our product.
*   **Partnerships:** You align with Partnerships on customer onboarding, share insights, and leverage partner resources to keep customers happy and engaged.
*   **Marketing:** You run customer campaigns with the Marketing team or support them in finding customer stories to create assets around. You ensure a smooth handover for the customer and provide customer stories and referrals from the existing customer base.

**Additional Requirements for the Role**

*   The focus is not on selling a tool, but on **sharing knowledge** about how to digitalize and optimize existing business processes through **SaaS solutions.**
*   Strong **commercial mindset**: You navigate multiple pricing models independently and develop creative strategies for **pricing, upselling, and expansion**.
*   Ability to engage with a **complex buying committee** — understanding various stakeholders from business, IT, and leadership, communicating effectively, and guiding them through the decision-making process.
*   While core Customer Success tasks (onboarding, adoption, product feedback) are part of the role, the main focus goes beyond that: driving **strategic impact**, **business value**, and **growth** rather than only operational execution.

## Requirements

**Your Background**

*   3-5 years of experience in Sales/Customer Success and good understanding of Customer Success in a SaaS company.
*   Experience in identifying expansion and upsell opportunities.
*   Experience in stakeholder management in complex projects.
*   Experience in negotiating renewals and add-on contracts.
*   German is your native language and you are fluent in English.
*   Fluency in French and Swiss German is a big plus.
*   Friends describe you as honest, communicative, empathetic and pragmatic.
*   You are flexible and enjoy working in a highly dynamic environment.

## Benefits

**Our Offering**

*   The listed salary band is based on a 100% full-time equivalent (FTE) and includes a variable component. Typically, the total compensation at team target achievement is structured around 80% base salary (fixed) and 20% individual variable compensation.
*   Access to our FlexOffice space in the OnTower in Zurich. Great News: we will be moving to an even more attractive location at Paradeplatz in November one more reason to be excited about!
*   Flexible work - we embrace home office, remote office, and in-person time. You choose what works best for you.
*   Grow with us - you develop further in a dynamic environment with regular feedback sessions and continuous learning and development opportunities.
*   Team spirit - opportunity to be part of a fast-growing tech company with an aspiring and experienced team. We embrace helpfulness and having fun together.
*   Diversity - you become part of an ambitious multicultural team that loves technology.
*   A job with a purpose: save human and environmental resources by enabling digital signatures #worksmarter.
*   Company culture of transparency and self-responsibility.

**Application Process**

Specifically for this role, the process is as follows:

1.  Application via our job portal. 
2.  CV screening. 
3.  Cultural Fit Interview (video call) with a member the People Operations team (30 min)
4.  Technical Fit Interview (video call) with the Team Lead CS (30 min).
5.  Take home case study - should take 1-2h to finish, relevant task for the job. 
6.  Case Study Interview (video call) - Presentation and discussion of the case study with the Team Lead CS and another member of the Customer Success team (60 min).
7.  Offer - call with the People Operations team to discuss the details.
8.  Background and reference check.  



**Why Skribble?**

At Skribble, we value innovation, collaboration, and continuous learning. Our culture is open, and supportive, and encourages professional growth. Here, your work will directly impact our growth and success. We believe that our employees are our strongest asset, and we are committed to providing opportunities for development and advancement. Skribble AG is proud to be an Equal Opportunity Employer. We welcome all candidates regardless of race, colour, religion, sex, age, national origin, disability, or any other status.

Employee

Professional / Experienced

** Be authentic, honest and deliver on your promises - the rest will take care of itself. **
Our Mission
Skribble aims to become the leading e-signing platform in the DACH region. We enable the digitization of the signature process, putting operational efficiency and user-friendliness at the forefront. With tailored solutions, in-depth application know-how, and local support, we accompany our customers at every step of this journey. Through strategic partnerships, we expand our offerings into comprehensive business process solutions and drive innovation and excellence in the digital world.
The Team
We are an innovative, dynamic, and collegial team that works hand in hand every day to elevate Skribble&#39;s presence in the DACH region to the next level. With passion and professionalism, we strive to strengthen trust in our digital world - one e-signature at a time.
<h2 id="tasks">Tasks</h2>
Your Contribution
Together with your team members from Customer Success, you help us grow Skribble by supporting and advising our customers on the application of Skribble and integration into their ecosystem. You ensure our customers can roll out Skribble across business areas and help them get the most value out of it. You also support them in navigating the change required in their business processes and negotiate contract renewals with them. You find new opportunities for expansion in our customers.
Outside the Customer Success Team, you work with:
<ul>
<li>Product: You are the bridge between the customer and our product.</li>
<li>Partnerships: You align with Partnerships on customer onboarding, share insights, and leverage partner resources to keep customers happy and engaged.</li>
<li>Marketing: You run customer campaigns with the Marketing team or support them in finding customer stories to create assets around. You ensure a smooth handover for the customer and provide customer stories and referrals from the existing customer base.</li>
</ul>
Additional Requirements for the Role
<ul>
<li>The focus is not on selling a tool, but on sharing knowledge about how to digitalize and optimize existing business processes through SaaS solutions.</li>
<li>Strong commercial mindset: You navigate multiple pricing models independently and develop creative strategies for pricing, upselling, and expansion.</li>
<li>Ability to engage with a complex buying committee — understanding various stakeholders from business, IT, and leadership, communicating effectively, and guiding them through the decision-making process.</li>
<li>While core Customer Success tasks (onboarding, adoption, product feedback) are part of the role, the main focus goes beyond that: driving strategic impact, business value, and growth rather than only operational execution.</li>
</ul>
<h2 id="requirements">Requirements</h2>
Your Background
<ul>
<li>3-5 years of experience in Sales/Customer Success and good understanding of Customer Success in a SaaS company.</li>
<li>Experience in identifying expansion and upsell opportunities.</li>
<li>Experience in stakeholder management in complex projects.</li>
<li>Experience in negotiating renewals and add-on contracts.</li>
<li>German is your native language and you are fluent in English.</li>
<li>Fluency in French and Swiss German is a big plus.</li>
<li>Friends describe you as honest, communicative, empathetic and pragmatic.</li>
<li>You are flexible and enjoy working in a highly dynamic environment.</li>
</ul>
<h2 id="benefits">Benefits</h2>
Our Offering
<ul>
<li>The listed salary band is based on a 100% full-time equivalent (FTE) and includes a variable component. Typically, the total compensation at team target achievement is structured around 80% base salary (fixed) and 20% individual variable compensation.</li>
<li>Access to our FlexOffice space in the OnTower in Zurich. Great News: we will be moving to an even more attractive location at Paradeplatz in November one more reason to be excited about!</li>
<li>Flexible work - we embrace home office, remote office, and in-person time. You choose what works best for you.</li>
<li>Grow with us - you develop further in a dynamic environment with regular feedback sessions and continuous learning and development opportunities.</li>
<li>Team spirit - opportunity to be part of a fast-growing tech company with an aspiring and experienced team. We embrace helpfulness and having fun together.</li>
<li>Diversity - you become part of an ambitious multicultural team that loves technology.</li>
<li>A job with a purpose: save human and environmental resources by enabling digital signatures #worksmarter.</li>
<li>Company culture of transparency and self-responsibility.</li>
</ul>
Application Process
Specifically for this role, the process is as follows:
<ol>
<li>Application via our job portal. </li>
<li>CV screening. </li>
<li>Cultural Fit Interview (video call) with a member the People Operations team (30 min)</li>
<li>Technical Fit Interview (video call) with the Team Lead CS (30 min).</li>
<li>Take home case study - should take 1-2h to finish, relevant task for the job. </li>
<li>Case Study Interview (video call) - Presentation and discussion of the case study with the Team Lead CS and another member of the Customer Success team (60 min).</li>
<li>Offer - call with the People Operations team to discuss the details.</li>
<li>Background and reference check.</li>
</ol>
Why Skribble?
At Skribble, we value innovation, collaboration, and continuous learning. Our culture is open, and supportive, and encourages professional growth. Here, your work will directly impact our growth and success. We believe that our employees are our strongest asset, and we are committed to providing opportunities for development and advancement. Skribble AG is proud to be an Equal Opportunity Employer. We welcome all candidates regardless of race, colour, religion, sex, age, national origin, disability, or any other status.

Customer Success Manager (70 - 100%, Zurich/Switzerland, permanent)

Skribble AG logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.