SitelSitel

Call Center Agent (m/w/d) / ENGLISH / Inbound

Berlin, Germany
Employee
Customer Support
2.212 € / month

SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

For our site in Berlin we are currently looking for ENGLISH speaking customer service representatives.

Tasks

What you will do at SYKES:

  • You will answer customer requests on the phone and offer support via phone and Email
  • You will help customers with questions regarding their already purchased phone protection plan(Assisting in creating a claim, escalating, backoffice,etc). We are part of the Squaretrade service. No sales are involved or cold calling.

Requirements

Who are you? - Are you…

  • an excellent ENGLISH speaker (Near Native level or higher necessary) and able to write in English?
  • willing to work flexible hours as the job demands (likely on a rotation)? (our opening times: Mo-Fri 09:00-22:00, Sat 10:00-19:00- not every weekend is needed)
  • familiar with customer service?
  • comfortable with computers AND have a router at home (no wifi from a neighbor for example)?
  • living in Berlin and having a valid work permit at time of hire (if applicable)?
  • willing to work 5 times a week?
  • able to start on 27.06.2022

Benefits

WHY YOU WILL LOVE US – our BENEFITS:

  • Fulltime employees receive:
  • 1812€ / month fixed salary
  • 100€ / month fixed monthly extra pay for your language skill.
  • up to 300€ / month performance bonus
  • Full time positions are only available at the moment
  • You will take part in a professional, paid training prior to starting your work
  • You can enjoy 25 paid vacation days annually
  • We offer you opportunities for advancement within the company or project
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • We make sure you can travel via public transport with a discount
  • We have a casual dress code, so you can bring some inspiration to the team!
  • We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more! Not recently due to Covid :(
  • According to your needs we offer coffee and fruits, and there are also many delicious lunch and snack options for you, like “Hello Fresh”
  • You will get inspired by all the different cultures within the company

We are looking forward to your application!

People from various backgrounds are welcome at SYKES!

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.

Learn, Lead & Grow at Sitel Group®!

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Didn’t find what you were looking for?
Updated: 1 month ago
Job ID: 5874987
About Sitel
5001+ employees
Outsourcing/Offshoring
Berlin, Germany
Mit mehr als 30 Jahren Branchenexpertise betreut Sitel heute mehr als 400 Kunden weltweit – und das in 48 Sprachen. Mehr als 90000 engagierte und talentierte Mitarbeiter arbeiten weltweit in 146 Contact Centern, die strategisch günstig in 22 Ländern der Welt verteilt sind.
Berlin, Germany
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Sitel Group
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  1. Call Center Agent (m/w/d) / ENGLISH / Inbound