SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.
For our site in Berlin we are currently looking for ENGLISH speaking customer service representatives.
What you will do at SYKES:
- You will answer customer requests on the phone and offer support via phone and Email
- You will help customers with questions regarding their already purchased phone protection plan(Assisting in creating a claim, escalating, backoffice,etc). We are part of the Squaretrade service. No sales are involved or cold calling.
Who are you? - Are you…
- an excellent ENGLISH speaker (Near Native level or higher necessary) and able to write in English?
- willing to work flexible hours as the job demands (likely on a rotation)? (our opening times: Mo-Fri 09:00-22:00, Sat 10:00-19:00- not every weekend is needed)
- familiar with customer service?
- comfortable with computers AND have a router at home (no wifi from a neighbor for example)?
- living in Berlin and having a valid work permit at time of hire (if applicable)?
- willing to work 5 times a week?
- able to start on 27.06.2022
WHY YOU WILL LOVE US – our BENEFITS:
- Fulltime employees receive:
- 1812€ / month fixed salary
- 100€ / month fixed monthly extra pay for your language skill.
- up to 300€ / month performance bonus
- Full time positions are only available at the moment
- You will take part in a professional, paid training prior to starting your work
- You can enjoy 25 paid vacation days annually
- We offer you opportunities for advancement within the company or project
- Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
- We make sure you can travel via public transport with a discount
- We have a casual dress code, so you can bring some inspiration to the team!
- We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more! Not recently due to Covid :(
- According to your needs we offer coffee and fruits, and there are also many delicious lunch and snack options for you, like “Hello Fresh”
- You will get inspired by all the different cultures within the company
We are looking forward to your application!
People from various backgrounds are welcome at SYKES!
SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.
Learn, Lead & Grow at Sitel Group®!
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.