Technology, Information and Internet

Shiftmove

201-500

Funded training, courses and certifications to grow your skills.

Career Training

A laptop and the software you need, provided by the employer.

Company laptop

An employer-supported pension scheme to build up retirement savings.

Company pension plan

Adapt your start and end times around your life and workload.

Flexible working hours

Free coffee, tea, water and soft drinks at the office.

Free beverages

Free fruit, snacks and small refreshments at the office.

Free snacks

Work from home for part of your working week.

Home Office

Vouchers and discounts for shops, brands and everyday purchases.

Vouchers and discounts

Bring your dog or pet along to the office.

Pets allowed

Financial and practical support if you move for this job.

Relocation package

Work fully remotely, from home or anywhere agreed.

Remote work

A subsidised gym or sports membership of your choice.

Sport membership

As our experienced Customer Success Manager you will own a portfolio of DACH customers and play a crucial role in ensuring the long-term success by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that grow our business together. 
The Role:
<ul>
<li>Manage a portfolio of German-speaking B2B SaaS customers (low- and mid-touch) to ensure adoption, retention, and expansion.</li>
<li>Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove.</li>
<li>Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.</li>
<li>Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.</li>
<li>Apply value-based selling techniques to connect business needs with customer goals.</li>
<li>Act as the voice of the customer to influence product requirements and roadmap decisions.</li>
</ul>
Your Profile: 
<ul>
<li>Extensive B2B SaaS experience in Customer Success, Account Management, or Sales</li>
<li>Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline.</li>
<li>Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use these findings to drive business growth, while keeping customer goals front and centre.</li>
<li>Experience with SPICED selling approach is a plus.</li>
<li>Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.</li>
<li>Excellent time-management skills for handling multiple customers and calls with precision.</li>
<li>Fast learner who adapts quickly to new software tools and sales processes.</li>
<li>Fluent in German and English (min. C1)</li>
</ul>
Our Offer: 
<ul>
<li>Vacation: 30 days</li>
<li>Benefits: Urban Sports Club membership, Hrmony subscription, JobRad, or a subsidy for a BVG ticket.</li>
<li>Health &amp; Wellbeing: 1 mental health day per year and access to the Nilo.health platform.</li>
<li>Learning &amp; Development: Clear career paths and an annual learning budget of €2,000, among other opportunities.</li>
<li>Home Office? No problem! We have a beautiful office in the heart of Berlin where we meet twice a week.</li>
<li>Workation: Up to 12 weeks of remote work from any country or continent you want!</li>
<li>Autonomy: We want to hire you for your expertise and knowledge, and we’ll give you the space to do your best work.</li>
<li>Sustainable Growth: We are profitable, generate more than €90M in ARR, and continue to grow — in a highly sustainable way, backed by a leading private-equity firm focused on technology and software.</li>
<li>Culture: You’ll join a highly collaborative and high-performing team where you can contribute ideas, challenge others, and be challenged yourself.</li>
</ul>

Customer Success Manager - DACH Market (f/m/d)

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