sennder

Freight and Package Transportation

501-1000

Germany



__We are a growing team looking for an Account Operations Manager in our local DE operations department to help us on our journey to revolutionize road freight logistics. The role is located in our Berlin office.__

__WHAT YOU WILL DO …__

As an Account Operations Manager, you’ll work on interesting responsibilities like managing key shippers' accounts through top-notch operations and data management as well as building strong relationships with them. You’ll be collaborating closely with Carrier Coverage, Sales, Legal, Finance, Product, and Pricing teams to ensure best customers' experience. In this role, you will …

* __Ensure operational excellence__ by managing transport operations in close contact with customer accounts from Germany, in- and external counterparts acting as the first point of contact for all sides on a daily basis
* __Support the team__ by preparing performance reports
* __Constantly optimize operational processes__ in cross-functional cooperation with our central operation, carrier management & product teams
* __Take over end-to-end responsibility__ for key accounts
* __Develop strong data insights__ to understand account performance

__WHAT WE ARE LOOKING FOR …__

* Experience in the customer-facing role, preferably in the logistics industry
* Fluency in __English and German__
* Analytical mindset - experience in reporting and working with data is a strong plus
* Customer focus - making your accounts happy is your number one priority
* Executional excellence - you strike the right balance between love for details and diligence while being a pragmatic problem solver focusing on the result
* Teamwork - you strive to work in cross-functional teams and have a team-player mentality

__WHAT YOU CAN EXPECT…__

At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on [our career site.](https://www.sennder.com/career) 

* Dynamic scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together.
* Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings.
* Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder [Summer Camp](https://www.youtube.com/watch?v=vJ9clvLImHE&t=89s).
* We prioritize employee engagement and mental well-being by fostering a supportive environment through the [Likeminded](https://www.likeminded.care/en/home) platform and conducting regular employee satisfaction surveys.
* Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues.
* Commuter allowance to assist employees with their daily travel expenses and a one-time home office benefit to ensure that you're properly equipped wherever you work.
* Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan.
* Vibrant offices complete with healthy snacks, gym, focus zones, and social areas to connect with your colleagues. Click [here](https://www.youtube.com/watch?v=Ll2LsfpoAzQ) for a virtual tour and better yet, hope to see you soon!

__We value passion and leadership, we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.__

__If you have any questions or need special accommodation please reach out to us at ta@sennder.com. As soon as you apply your journey with sennder begins.__

##  __#LI-DZ1__

Employee

We are a growing team looking for an Account Operations Manager in our local DE operations department to help us on our journey to revolutionize road freight logistics. The role is located in our Berlin office.
WHAT YOU WILL DO …
As an Account Operations Manager, you’ll work on interesting responsibilities like managing key shippers&#39; accounts through top-notch operations and data management as well as building strong relationships with them. You’ll be collaborating closely with Carrier Coverage, Sales, Legal, Finance, Product, and Pricing teams to ensure best customers&#39; experience. In this role, you will …
<ul>
<li>Ensure operational excellence by managing transport operations in close contact with customer accounts from Germany, in- and external counterparts acting as the first point of contact for all sides on a daily basis</li>
<li>Support the team by preparing performance reports</li>
<li>Constantly optimize operational processes in cross-functional cooperation with our central operation, carrier management &amp; product teams</li>
<li>Take over end-to-end responsibility for key accounts</li>
<li>Develop strong data insights to understand account performance</li>
</ul>
WHAT WE ARE LOOKING FOR …
<ul>
<li>Experience in the customer-facing role, preferably in the logistics industry</li>
<li>Fluency in English and German</li>
<li>Analytical mindset - experience in reporting and working with data is a strong plus</li>
<li>Customer focus - making your accounts happy is your number one priority</li>
<li>Executional excellence - you strike the right balance between love for details and diligence while being a pragmatic problem solver focusing on the result</li>
<li>Teamwork - you strive to work in cross-functional teams and have a team-player mentality</li>
</ul>
WHAT YOU CAN EXPECT…
At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on <a target="_blank" rel="noopener nofollow" href="https://www.sennder.com/career">our career site.</a> 
<ul>
<li>Dynamic scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together.</li>
<li>Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings.</li>
<li>Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder <a target="_blank" rel="noopener nofollow" href="https://www.youtube.com/watch?v=vJ9clvLImHE&t=89s">Summer Camp</a>.</li>
<li>We prioritize employee engagement and mental well-being by fostering a supportive environment through the <a target="_blank" rel="noopener nofollow" href="https://www.likeminded.care/en/home">Likeminded</a> platform and conducting regular employee satisfaction surveys.</li>
<li>Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues.</li>
<li>Commuter allowance to assist employees with their daily travel expenses and a one-time home office benefit to ensure that you&#39;re properly equipped wherever you work.</li>
<li>Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan.</li>
<li>Vibrant offices complete with healthy snacks, gym, focus zones, and social areas to connect with your colleagues. Click <a target="_blank" rel="noopener nofollow" href="https://www.youtube.com/watch?v=Ll2LsfpoAzQ">here</a> for a virtual tour and better yet, hope to see you soon!</li>
</ul>
We value passion and leadership, we&#39;re as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.
If you have any questions or need special accommodation please reach out to us at <a target="_blank" rel="noopener nofollow" href="mailto:&#x74;&#x61;&#64;&#x73;&#101;&#110;&#110;&#100;&#x65;&#114;&#46;&#x63;&#x6f;&#109;">&#x74;&#x61;&#64;&#x73;&#101;&#110;&#110;&#100;&#x65;&#114;&#46;&#x63;&#x6f;&#109;</a>. As soon as you apply your journey with sennder begins.
<h2 id="li-dz1">#LI-DZ1</h2>

Account Operations Manager

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