Team Leader IT Infra (m/f/x)

Samsung SDS Europe (SDSE) is the European subsidiary of Samsung SDS, a global software solutions and IT services company. Samsung SDSE provides software and solutions for enterprise mobility, security, analytics, and mobile sales and training. We enable our customers in government, financial services, retail and other industries to drive business in a hyper-connected economy by helping them increase productivity, safeguard assets, and make smarter decisions.

Our German Branch is looking for a Team Leader IT Infra (m/f/x).

Samsung SDS Europe Ltd. German Branch is the German site of SDSE located in Eschborn near Frankfurt am Main and provides internal IT services for all companies of the Samsung Family across Europe. Be part of our dynamic and intercultural IT- and Administration Team.

Start date: 01.09.2025

Employment type: permanent

Working hours: Full-Time

JOB TITLE: Team Leader IT Infra (m/f/x)

REPORTS TO: Head of SCP Group

LOCATION: Frankfurter Street 2, 65760 Eschborn, Germany

Role & Responsibilities

• Leadership of IT infra team 2 (storage/backup, telephony, server & application)
• Project management of IT infra and customer related projects
• Improvement of IT infra in terms of performance and availability and development/implementation of new infra services and business models
• Management, administration and maintenance of various cloud infrastructures, SCP cloud system, data backup and protection systems, archiving systems
• Management, administration and maintenance of telecommunication hardware, software and network (Cisco UCM incl. services; voicemail, fax, LCR, VPN, ACD, billing, S/W clients, VoIP, mobile VoIP)
• Define, manage and operate data backup (cycle, retention, protection, tape safekeeping) and data recovery
• Improvement of data security in compliance with Samsung security regulations
• Monthly management reporting
• Reporting of IT infra status as required by SLA or on supervisor’s request
• Proper documentation of all areas of responsibility

Authorities / competences / responsibilities:

• Team leader of the Infra2 team with the duty to supervise, instruct, develop, enable and motivate each team member in Team leader area.
• Responsible for the optimal functionality, performance and availability of all telephony, storage, backup and server services as well as the corresponding work flow in cooperation with team members and customers.
• Provide 2nd and 3rd level support to the customer (Samsung companies) as Infra2 team, in close cooperation with Network Group and Service Desk teams.
• Responsible to increase Team leaders team’s level of knowledge with given training opportunities and/or request the appropriate measures
• The employee is responsible for the appropriate and timely execution of all of Team leader tasks. Team leader has to follow the general regulations of the company.

Cooperation/Communication:

• Members of Germany SCP Group and other departments (Administration, Accounting)
• Communication and reporting to the leader of Germany SCP Group / Business Development Director
• Internal & external service partners (hardware / software supplier / procurement group)
• Service customers (customer companies’ controllers, IT-, GA-, HR-managers, users in-house)
• HQ project members (project work) (SDSK, SEG, SEC)
• The employee is obliged to inform his/her colleagues and superiors if necessary. He/She has to inform himself/herself of the essential facts and data concerning her/his job.

QUALIFICATIONS & EXPERIENCES REQUIRED:

Essential -

• Degree in information technology or comparable education with corresponding experience
• 10 years + experience in an information technology environment
• Leadership skills / team leading level
• Good experience and skills in IT project management (incl. presentation and cost calculation)
• Excellent knowledge of ICT-systems (hardware incl. servers, storage and backup systems, telephony systems)
• Decent knowledge of cloud technologies like AWS, Google, etc.
• Good knowledge of various managed application services
• Good knowledge of network structure, network devices and network protocols
• Experience in troubleshooting
• Service minded personality
• Good communications and documentation skills
• Ability to work in an international and multi-cultural environment
• Working level English/German language skills (verbal & written)
• Ability to liaise with internal (colleagues) & external (Samsung companies) customers at various levels
• Awareness of data protection and other legal implications of information technology
• Reliable, accurate, organized and structured work style
• In accordance with the company’s Global Code of Conduct the employee has to carry out any orders given by her/his superior if it is necessary to achieve the job target.

Benefits:

• 30,5 days holiday per year (full-time)
• Employee benefits
• VWL monthly in the amount of up to € 25
• Gym membership of up to €25 per month
• 2 days per week mobile working / also available throughout Germany
• Summer & winter (Christmas) parties
• Laptop & mobile phone
• Bread and fruit basket alternately during the week in our office

Have we sparked your interest?

We would be glad to receive your full application documents, including your salary expectations and availability.

“Join us at Samsung SDS and harness ground-breaking new technologies, as you improve the way the world works and lives with your expertise."