Guest Relations Agent (m/f/d)

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place with personality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse.

The central reservations department is responsible for processing booking enquiries and incoming payments for room reservations for all our hotel locations.

Join us and make it your own story

Trust us, you won't get bored, as you:

• advise our international guests by email and phone and guarantee a meaningful guest experience
• carry out daily arrival and departure checks
• are responsible for the maintenance of our PMS and other hotel specific systems as well as all our guest and customer data
• check existing reservations as well as incoming payments
• compile monthly overnight stay statistics and ensure smooth handling of commissions

We've been waiting for you, since you have/are:

• professional training or completed studies in the field of hotel management
• already gained initial experience in a comparable position at the front office or in group reservations
• a warm and welcoming personality with excellent communication skills
• a proactive mindset and you love taking the initiative to get things done
• think analytically, act methodically, and demonstrate a strong sense of responsibility and quality awareness
• well-versed in the MS Office universe and have worked with several reservation systems
• fluent in both German and English, both spoken and written

What's in for you? That's how we groove:

--- | --- | Ruby, Ruby, Ruby | 'Cause I'm having a good time |

• your style, your smile, your ideas – bring your personality to work
• better together – at work, during team events or just because it’s Monday 😉
• less work, same money – for us, full-time means 35 hours and every hour counts
• no more excuses – we support your sports program Money, Money, Money | Ain't no mountain high enough |
• sharing is caring – thanks to our opening and profit-sharing bonus, your account will grow when Ruby grows
• no matter how you get to work – a mobility allowance comes on top
• take it to the next level – secure yourself some extra cash through profit-sharing, talent scouting and semi-annual special payments
• level up your game – Ruby takes you to the top
• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it Where have you been so long?

Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players.

Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that...
...you can love whoever you want to
...you should decide for yourself whether and with which pronouns you would like to be addressed
...you can be proud of your heritage and culture
...you don't have to justify your religion or world view
...you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

If you want to know what to expect, listen to Corinna's story from our Reservations team in Munich. You can find even more Ruby Stories here:

Get to know our People & Culture Team

Your Ruby Recruitment Team