Global Account Coordinator

About Us:

Meet Ricoh Business Services (RBS) – a shared service center where people are at the heart of our business and shape our culture: a diverse, inclusive, and supportive environment where employees are valued, respected, and motivated. Founded in 2017, RBS in Gdańsk provides business and administrative support to multiple Ricoh companies across the EMEA region.

What makes us a great place to work? We foster a positive atmosphere where collaboration and personal development are encouraged. We also provide opportunities to engage in community and environmental initiatives, reflecting our strong commitment to social responsibility. When our employees love what they do, they unlock growth, spark energy, and deliver meaningful results.

RBS is part of Ricoh – a Japanese company founded in 1936, renowned for its printers, modern office equipment, and digital solutions. We create technologies and services that support modern office environments, empowering companies and individuals, inspiring innovation, enhancing sustainability, and driving business growth.

We are searching for a:

Global Accounts Coordinator who will be responsible for delivery of the contracted services to customers within the EMEA region.

Your responsibilities:

• Identify internal and external stakeholders and set up a service knowledge management system based on Ricoh’s best practices.
• Coordinate onboarding, service acceptance, and operational readiness during the transition phase to ensure smooth service setup according to the contract.
• Communicate service transition updates to all relevant internal and external stakeholders.
• Manage service levels, performance, and customer satisfaction, including measurement and reporting.
• Ensure best practices are followed and drive continuous improvement through a Service Improvement Plan.
• Handle global communications, taking ownership of query resolution, issue escalation, and reporting.
• Work closely with internal teams and account managers in Ricoh Operating Companies (OpCos) to build strong business relationships.
• Contribute to the creation and standardization of Ricoh’s service processes and procedures.
• Monitor and track orders, keeping customers and stakeholders informed and ensuring data accuracy across systems, assets, and requests.

What we’re looking for:

Experience in a customer-facing or service-oriented role.

• Fluent English.
• Proactive attitude – takes initiative and ownership of tasks.
• Ability to manage multiple priorities and stay organized in a dynamic environment.
• Confidence to take the lead and make decisions when needed.
• Curious and eager to learn, not afraid to ask questions or seek clarity.
• Focused on what truly matters and able to manage time effectively.
• Flexible and adaptable to change and fast-paced situations.

Why should you join Ricoh?

Vision - To be the most trusted brand with irresistible appeal in the global market.

Mission - At the Ricoh Group, we are committed to providing excellence to improve the quality of living.

Values - To be one global company, we must care about people, our profession, our society, and our planet. We must dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we must also commit to the highest standards of ethics & integrity.

What we can offer:

• Exciting and stable career in a renowned, international organization
• Multisport Card
• Benefit System cards
• Private medical healthcare in Luxmed
• Private life insurance
• Competitive salary
• Valuable training sessions and free language courses
• Well-being sessions
• Opportunities for professional development and clear career path
• Office in great location - Olivia Business Centre / Star building
• Referral program

We are looking for a person for a 12-month contract.