Retention Harbor is a Klaviyo Platinum Partner email and SMS marketing agency working exclusively with DTC ecommerce brands. We run lean, move fast, and hold a high bar for client results. We're looking for an experienced email marketer to own client relationships and drive strategy across a portfolio of growing ecommerce brands.
Tasks
- Own client communication, reporting, and strategy across 6-10 DTC ecommerce accounts
- Build and maintain 90-day email roadmaps per client
- Analyze campaign and flow performance and translate data into clear recommendations
- Brief the implementation and copy team on campaigns, flows, and tests
- Run A/B tests and iterate on results to continuously improve program performance
- QA deliverables before they reach the client
- Identify growth opportunities and proactively bring ideas to clients
- Be able to strategize, lead, and engage in client communication & calls
Requirements
- 2+ years managing email marketing for DTC or ecommerce brands
- Hands-on Klaviyo experience required
- Strong written English; comfortable working async across time zones
- Proven ability to present performance data and strategy to clients
- Experience building and executing 90-day email strategies
- Agency background preferred but not required
- Experience with Shopify and SMS
Benefits
- Fully remote, async-first environment
- Work with a focused, high-performance team
- Direct exposure to a wide range of DTC ecommerce brands
- Room to grow as the agency scales
- Stable long-term role with clear expectations and ownership
If you have real experience owning email programs for ecommerce brands and want to work in a focused agency environment where results matter, we'd love to hear from you. After applying you'll be asked to complete a short assessment — this takes roughly 20-30 minutes and is how we evaluate all candidates equally. Top performers move to a 15-minute screening call followed by a paid trial project.