IT Administrator (EDR, FDM, MDM)

Role Overview

RepairDesk is looking for a proactive and technically skilled IT Administrator to manage office IT infrastructure, company laptops, endpoint security, and IT operations. The role will play an important part in strengthening internal security controls and preparing the company for SOC 2 compliance.

Key Responsibilities

1. IT Infrastructure & Asset Management

• Manage office internet, Wi-Fi, routers, and network connectivity.
• Maintain an accurate inventory of company laptops and IT assets.
• Oversee device provisioning, configuration, maintenance, and recovery.
• Troubleshoot IT issues and coordinate with service providers when required.

2. Endpoint Management & Security

• Manage company devices through FleetDM (Fleet Device Management).
• Monitor and administer CrowdStrike Falcon EDR to investigate and respond to security alerts.
• Ensure devices comply with security requirements, including patching, encryption, antivirus protection, and approved configurations.
• Investigate, document, and escalate security incidents promptly.

3. Employee Onboarding & Offboarding

• Enforce standardized IT onboarding and offboarding procedures.
• Configure laptops, install required software, and provision authorized access for new employees.
• Ensure timely access revocation, device recovery, and asset record updates for departing employees.
• Coordinate with HR and relevant stakeholders to ensure all procedures are completed and documented.

4. SOC 2 & Information Security

• Support SOC 2 readiness by implementing and maintaining relevant IT security controls.
• Maintain documentation and audit evidence for device compliance, access management, security monitoring, and incident handling.
• Assist with security assessments, audit preparation, and remediation of identified gaps.
• Support ISO 27001-aligned practices where applicable.

5. IT Support & Documentation

• Provide technical support for hardware, software, connectivity, and access-related issues.
• Maintain documentation of IT assets, configurations, security incidents, and standard operating procedures.
• Identify opportunities to improve IT security and operational efficiency.

Required Qualifications & Experience

• Bachelor's degree or diploma in IT,CS, SE, Networking, Cybersecurity, or a related field.
• 2–4 years of relevant experience in IT administration, systems administration, or endpoint management.
• Practical knowledge of macOS and Windows device administration.
• Experience with FleetDM and CrowdStrike Falcon, or comparable MDM and EDR platforms.
• Understanding of endpoint security, patch management, device encryption, access controls, and network troubleshooting.
• Strong troubleshooting, documentation, and incident-resolution skills.

Preferred Qualifications

• Experience supporting SOC 2 Type I/II readiness or audits.
• Familiarity with ISO 27001 information security standards.
• Relevant IT, networking, or cybersecurity certifications.
• Experience with multi-factor authentication (MFA), identity and access management, and security policy enforcement.

Key Success Measures

• Accurate and up-to-date IT asset inventory.
• Consistent enforcement of onboarding and offboarding procedures.
• Effective endpoint security monitoring and timely resolution of alerts.
• Reliable office internet connectivity and timely IT support.
• Proper documentation of security controls and evidence to support SOC 2 readiness.

Ideal Candidate

The ideal candidate is hands-on, detail-oriented, and security-conscious, with a strong sense of ownership and the ability to independently manage IT operations, protect company assets, and consistently enforce security procedures.