Werkstudent / Intern - Ecommerce Deutsch Kunden Support

We are looking for a E-commerce Customer Support Intern or Working Student Fluent in German, that wants to embody our FRESH values (Focus, Honesty, Energy, Sustainability, Honesty). Join us to build a scalable reCommerce logistics platform that helps save millions of products from destruction generating economic value and saving the environment. Let’s disrupt the reCommerce industry and build a long-lasting company together!

Every year, more than 20% of retail goods are returned or simply never sell. This creates billions of costs for retailers and tons of unnecessary waste for the environment. Our mission is to make retail more sustainable by optimizing returns and overstock management; we turn waste into sustainable profits. To accomplish this, we built an innovative system throughout the whole reverse supply chain to resell returns and overstock to new customers and consumers, redirecting every item to its next best home!

To support our team we are looking for a dedicated Customer Support agent to join part-time. This is a Minijob with up to 20 working hours per week.

*Only German native speakers. Nur Deutsch als Muttersprache.

• Beantwortung von Kundenfragen, -wünschen und -beschwerden aus unserem E-Commerce-Geschäft.
• Teilweise fernarbeit, in Teilzeit direkt im Lager.
• Betriebsunterstützung im Lager bei der Prüfung und Lagerung von Produkten.
• Standort: Berlin, Reinickendorf

• Good command of computer technologies and ticket systems such as Zendesk, E-desk, etc.
• Motivated and with a positive attitude.
• Personality: Honest, direct, respectful, empathetic.
• Practical attitude. When it comes to doing the work, it gets done.
• Reliability, punctuality, and affinity for the warehouse
• Native in German. Good knowledge of English.

• A young and respectful team.
• Insights from the e-commerce and reverse logistics industry.
• A great deal of creative freedom in your own work.
• A Minijob position with an immediate start and great potential for development.
• Short communication and decision-making channels.

Rebolet FRESH values:

F – Focused – we are determined on leaving an impact, we like to work smart

R – Respectful– we respect each individual. Resourceful - we solve problems efficiently

E – Energized – we move smart, we move fast

S – Sustainable (or Strong as a team) – we don’t waste

H – Honest, no matter what. Communication and transparency with the internal team as well as with our clients and stakeholders

Become part of a young, fast-growing company and actively participate in shaping processes and structures. In the short run, you'll be able to become a full-time team member.

We are looking forward to receiving your application!