Banking

Raisin

201-500

Germany

## Team

As the Enterprise IT Support Engineer you will be part of an international and dynamic team su pporting Raisin users globally. The main task of the team is to provide high quality IT support, provide the right access and tools to enable users to work securely wherever they are. The team also administers the main corporate applications, such as Confluence, Jira, Slack, Miro, Office365, and control the access rights to other applications.

## Your Responsibilities

* IT Support  
   * Help Raisin employees to work efficiently and productively.  
   * Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines, supporting local and remote employees.  
   * Kind, considerate, and patient service.  
   * IT on-boarding session for new employees helping with first setup and steps.
* Collaborations Applications/Services  
   * Administration and configuration of the central collaboration tools (Jira. Confluence, Slack, Miro etc.)  
   * Provide support and documentation on how-to use the services.  
   * Creation of Knowledge Base articles to enable faster and better self-service approach.
* Hardware support  
   * Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.  
   * Ensure all meeting rooms and office desk setups are up to date and working through periodic testing.  
   * Roll-out, provisioning and inventory of internal devices (e.g. laptops, workstations and other peripherals) and ensure the compliance with the company rules.  
   * Prepare returned equipment for re-use using high sanitization/ hygiene protocols.

## Your Profile

* 3+ Year experience in an IT Support or Service Desk role.
* Proven experience in the IT support field on a heterogenous environment (Windows, MacOS)
* Very good operating system knowledge on Windows and MacOS – especially in solving user and machine configuration problems. Linux is a plus.
* Able to manage incidents and tasks within SLAs.
* Ideally experience with Jira Service Management as a ticketing system.
* Jira administration certificate or equivalent work experience is a big plus.
* Excellent communication skills - ability to explain to and guide both technical and non-technical users.
* Strong creative and analytical thinking.
* Bachelor’s degree (or equivalent experience) in information technology or computer science.
* Professional certification.
* Fluent English (German is a plus).

## Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.

You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.

As part of our team, you will benefit from:

* Personal training budget of 1,700 € and four full training days per year.
* Access to Babbel for continuous language learning.
* Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
* Flexible working hours, home office and 28 vacation days.
* Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
* A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
* Do you miss being in the office? The corporate ticket gets you there, which we subsidize with €25 per month (BVG Firmenticket for Berlin and HVV ProfiTicket for HH).
* You are moving from another country or city to join us? We will support your relocation.

Employee

Professional / Experienced

<h2 id="team">Team</h2>
<p>As the Enterprise IT Support Engineer you will be part of an international and dynamic team su pporting Raisin users globally. The main task of the team is to provide high quality IT support, provide the right access and tools to enable users to work securely wherever they are. The team also administers the main corporate applications, such as Confluence, Jira, Slack, Miro, Office365, and control the access rights to other applications.</p>
<h2 id="your-responsibilities">Your Responsibilities</h2>
<ul>
<li>IT Support  <ul>
<li>Help Raisin employees to work efficiently and productively.  </li>
<li>Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines, supporting local and remote employees.  </li>
<li>Kind, considerate, and patient service.  </li>
<li>IT on-boarding session for new employees helping with first setup and steps.</li>
</ul>
</li>
<li>Collaborations Applications/Services  <ul>
<li>Administration and configuration of the central collaboration tools (Jira. Confluence, Slack, Miro etc.)  </li>
<li>Provide support and documentation on how-to use the services.  </li>
<li>Creation of Knowledge Base articles to enable faster and better self-service approach.</li>
</ul>
</li>
<li>Hardware support  <ul>
<li>Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.  </li>
<li>Ensure all meeting rooms and office desk setups are up to date and working through periodic testing.  </li>
<li>Roll-out, provisioning and inventory of internal devices (e.g. laptops, workstations and other peripherals) and ensure the compliance with the company rules.  </li>
<li>Prepare returned equipment for re-use using high sanitization/ hygiene protocols.</li>
</ul>
</li>
</ul>
<h2 id="your-profile">Your Profile</h2>
<ul>
<li>3+ Year experience in an IT Support or Service Desk role.</li>
<li>Proven experience in the IT support field on a heterogenous environment (Windows, MacOS)</li>
<li>Very good operating system knowledge on Windows and MacOS – especially in solving user and machine configuration problems. Linux is a plus.</li>
<li>Able to manage incidents and tasks within SLAs.</li>
<li>Ideally experience with Jira Service Management as a ticketing system.</li>
<li>Jira administration certificate or equivalent work experience is a big plus.</li>
<li>Excellent communication skills - ability to explain to and guide both technical and non-technical users.</li>
<li>Strong creative and analytical thinking.</li>
<li>Bachelor’s degree (or equivalent experience) in information technology or computer science.</li>
<li>Professional certification.</li>
<li>Fluent English (German is a plus).</li>
</ul>
<h2 id="join-our-mission-join-our-team---and-grow-with-us">Join our mission, join our team - and grow with us!</h2>
<p>At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.</p>
<p>You&#39;ll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.</p>
<p>As part of our team, you will benefit from:</p>
<ul>
<li>Personal training budget of 1,700 € and four full training days per year.</li>
<li>Access to Babbel for continuous language learning.</li>
<li>Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.</li>
<li>Flexible working hours, home office and 28 vacation days.</li>
<li>Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.</li>
<li>A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.</li>
<li>Do you miss being in the office? The corporate ticket gets you there, which we subsidize with €25 per month (BVG Firmenticket for Berlin and HVV ProfiTicket for HH).</li>
<li>You are moving from another country or city to join us? We will support your relocation.</li>
</ul>


Enterprise IT Support Engineer (m/f/d)

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