Banking

Raisin

201-500

Germany

## Team

As the Team Lead Enterprise IT Services (hands-on) you will lead and be part of an international and dynamic team of IT professionals that supports the growth and internal IT operations of Raisin globally. The main task of the team is to manage and configure the applications and services that support the internal IT operations and the company’s goals, compliance, security and growth in a sustainable way. 

The team manage core IT services, such as Google Workspace, JAMF, InTune, Automox, OKTA, Meraki, Palo Alto Prisma etc. and enable the IT operations on that aspect to our employees world wide.

## Your Responsibilities

* IT Services operations

	* Configuration and administration of the enterprise IT services and applications.
	* Structured change management for any change requests.
	* Integration between the enterprise IT services and other applications/services in the organization.
* Secure IT operations

	* Secure and fast IT offboardings
	* Devices are managed, controlled, updated and secure
	* Support InfoSec requests and implementations
* Support other functions by means of integrations and automations

	* Integrate services used by different teams to ease access and information sharing
	* Automate internal team processes through scripts
	* Proactively improve shared enterprise IT services to support other teams needs.
* Productive Internal IT operations

	* Improve own on/off-boarding and support processes
	* Automate IT processes through integrations and scripts
* Team leadership

	* Regular and constructive feedback 1:1’s with the direct reports.
	* Maintaining and developing career path / skills matrix for the direct reports.
	* Make sure the team is motivated and cooperating to support the operations.
	* Annual assessments and employee reviews.
	* Approve / reject vacation requests.

## Your Profile

* 5-6 Year experience in IT leadership or management role
* Expertise in configuration and change management of multiple applications
* Hands-on experience with computer networks, network administration and network installation (experience with Meraki and/or Palo Alto Prisma are a big plus)
* Hands-on experience with IT SaaS services like Jamf, InTune, AzureAD, Google Workspace and OKTA
* Excellent communication skills.
* Previous work experience in a rapid growing Enterprise B2B SaaS environment is a plus
* Excellent knowledge of technical management, information analysis and of computer hardware/software systems
* Strong creative and analytical thinking
* Bachelor’s degree (or equivalent) in information technology or computer science
* Professional certification
* Languages: Fluent English (German a plus)

## Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.

You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.

As part of our team, you will benefit from:

* Personal training budget of 1,700 € and four full training days per year.
* Access to Udemy and Babbel for continuous learning.
* Free choice of hardware.
* Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
* Flexible working hours, home office and 28 vacation days.
* Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
* A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
* Do you miss being in the office? The corporate ticket gets you there, which we subsidize with €25 per month (BVG Firmenticket for Berlin and HVV ProfiTicket for HH).
* You are moving from another country or city to join us? We will support your relocation.

Employee

Professional / Experienced

<h2 id="team">Team</h2>
<p>As the Team Lead Enterprise IT Services (hands-on) you will lead and be part of an international and dynamic team of IT professionals that supports the growth and internal IT operations of Raisin globally. The main task of the team is to manage and configure the applications and services that support the internal IT operations and the company’s goals, compliance, security and growth in a sustainable way. </p>
<p>The team manage core IT services, such as Google Workspace, JAMF, InTune, Automox, OKTA, Meraki, Palo Alto Prisma etc. and enable the IT operations on that aspect to our employees world wide.</p>
<h2 id="your-responsibilities">Your Responsibilities</h2>
<ul>
<li><p>IT Services operations</p>
<ul>
<li>Configuration and administration of the enterprise IT services and applications.</li>
<li>Structured change management for any change requests.</li>
<li>Integration between the enterprise IT services and other applications/services in the organization.</li>
</ul>
</li>
<li><p>Secure IT operations</p>
<ul>
<li>Secure and fast IT offboardings</li>
<li>Devices are managed, controlled, updated and secure</li>
<li>Support InfoSec requests and implementations</li>
</ul>
</li>
<li><p>Support other functions by means of integrations and automations</p>
<ul>
<li>Integrate services used by different teams to ease access and information sharing</li>
<li>Automate internal team processes through scripts</li>
<li>Proactively improve shared enterprise IT services to support other teams needs.</li>
</ul>
</li>
<li><p>Productive Internal IT operations</p>
<ul>
<li>Improve own on/off-boarding and support processes</li>
<li>Automate IT processes through integrations and scripts</li>
</ul>
</li>
<li><p>Team leadership</p>
<ul>
<li>Regular and constructive feedback 1:1’s with the direct reports.</li>
<li>Maintaining and developing career path / skills matrix for the direct reports.</li>
<li>Make sure the team is motivated and cooperating to support the operations.</li>
<li>Annual assessments and employee reviews.</li>
<li>Approve / reject vacation requests.</li>
</ul>
</li>
</ul>
<h2 id="your-profile">Your Profile</h2>
<ul>
<li>5-6 Year experience in IT leadership or management role</li>
<li>Expertise in configuration and change management of multiple applications</li>
<li>Hands-on experience with computer networks, network administration and network installation (experience with Meraki and/or Palo Alto Prisma are a big plus)</li>
<li>Hands-on experience with IT SaaS services like Jamf, InTune, AzureAD, Google Workspace and OKTA</li>
<li>Excellent communication skills.</li>
<li>Previous work experience in a rapid growing Enterprise B2B SaaS environment is a plus</li>
<li>Excellent knowledge of technical management, information analysis and of computer hardware/software systems</li>
<li>Strong creative and analytical thinking</li>
<li>Bachelor’s degree (or equivalent) in information technology or computer science</li>
<li>Professional certification</li>
<li>Languages: Fluent English (German a plus)</li>
</ul>
<h2 id="join-our-mission-join-our-team---and-grow-with-us">Join our mission, join our team - and grow with us!</h2>
<p>At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.</p>
<p>You&#39;ll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.</p>
<p>As part of our team, you will benefit from:</p>
<ul>
<li>Personal training budget of 1,700 € and four full training days per year.</li>
<li>Access to Udemy and Babbel for continuous learning.</li>
<li>Free choice of hardware.</li>
<li>Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.</li>
<li>Flexible working hours, home office and 28 vacation days.</li>
<li>Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.</li>
<li>A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.</li>
<li>Do you miss being in the office? The corporate ticket gets you there, which we subsidize with €25 per month (BVG Firmenticket for Berlin and HVV ProfiTicket for HH).</li>
<li>You are moving from another country or city to join us? We will support your relocation.</li>
</ul>


Team Lead Enterprise IT Services (m/w/d)

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