Customer Success & Partner Onboarding Manager

We're looking for a proactive, detail-oriented, and AI-savvy Customer Success & Partner Onboarding Manager to own the onboarding and lifecycle management of B2B customers within the qiibee ecosystem (partnered with Miles & More, Etihad Guest, and more).

In this role, you'll combine customer empathy with AI-powered workflows to guide customers through every stage — from technical setup to live launch, campaign optimization, and ongoing success management. You'll leverage AI tools daily to automate repetitive tasks, surface insights from data, and deliver a faster, smarter customer experience at scale.

You'll act as the key contact for customers and ensure each customer maximizes the value of their loyalty partnership through proper visibility, communication, and engagement — supported by AI at every step.

• Manage end-to-end onboarding of new customers — from setup to go-live.
• Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time.
• Serve as the primary relationship manager for all active customers.
• Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns.
• Ensure all communication and visuals meet brand and compliance guidelines.
• Maintain a best-in-class CRM in HubSpot by using AI to auto-log interactions, enrich contact data, flag stale records, and keep pipelines clean without manual busywork.
• Conduct regular customers reviews, analyzing performance data and identifying areas for improvement.
• Support issue resolution and customer feedback loops to continuously improve the customer experience.
• Accelerate issue resolution with AI — use AI to categorize incoming support tickets, draft initial responses, surface relevant knowledge-base articles, and close the feedback loop faster.

• Fluent in English and German (spoken and written) — mandatory.
• 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in the loyalty, hospitality, or travel industry.
• Proficient in using AI tools (e.g., ChatGPT, Claude, Copilot, or similar) for writing, research, data analysis, and workflow automation.
• Hands-on experience with HubSpot or comparable CRM systems.
• Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards).
• Highly structured and able to manage multiple projects simultaneously.
• Empathetic communicator with a consultative, solution-oriented mindset who can pair human judgment with AI-generated insights to deliver better outcomes.
• Comfortable working across teams and time zones, using AI to draft async updates, summarize meeting notes, and keep everyone aligned.
• Strong sense of ownership — from first contact to successful partner activation.

🚀 Benefits:

• Fully remote work
• Competitive monthly salary package
• Equity share and qiibee tokens (QBX), sharing in our success
• Funding for educational development
• Fast-paced remote startup environment

💫 About us:

At qiibee we are on a mission to unlock the purchasing power and maximising the liquidity of the global rewards economy. You'll work in a fast-paced startup environment, where professional and personal development is highly valued. We're looking for ambitious team members ready to go the extra mile to achieve our goals and fulfils our mission. If this sounds like your dream job, we would love to hear from you! 🌟