Customer Success Project Manager (gn) - Hybrid at TrendMiner

Description

TrendMiner are currently seeking a Customer Success Project Manager (gn). The position is available immediately at our Headquarters in Hasselt, Belgium or as hybrid model close to the Headquarters, possible remote in Germany as well.

As a TrendMiner Custommer Success Project Manager (gn) you will be responsible for the delivery of customer projects and the support of engineering and analytics teams on the client side. You will work closely with customers, understand their technical challenges, and ensure projects are completed on time, within budget, and with maximum value.

In return, we offer you

• The opportunity to work with a dynamic and fast-growing company in the industrial analytics space
• Work with a global team of experts in data science, software engineering, and industrial automation
• Competitive salary and benefits package, including a company car or mobility budget
• A flexible remote work policy or fully remote outside of Belgium
• A great office at the Corda Campus in Hasselt
• Career growth and development opportunities in a rapidly expanding company
• Joining a visionary technical innovator where you can work with state-of-the-art tools
• Fun, collaborative, and challenging work environment
• Flexible working hours and attention to work/life balance
• An open-minded culture where you can ‘be your best you'
• Personal Learning and Development budget and guidance
• Company managed and external training opportunities

Your Role

Project Management & Customer Engagement

• Lead and coordinate customer projects throughout all phases, from planning to go-live.
• Create project plans, milestones, and reports, ensuring timely delivery.
• Work closely with customers to understand their technical requirements and objectives.

• Support customers in leveraging the TrendMiner platform in collaboration with engineering and analytics teams.

  Opportunity & Risk Management

• Identify, assess, and document risks and opportunities within projects.
• Develop and implement mitigation plans to address risks.

• Collaborate with internal teams to proactively resolve challenges.

  Collaboration & Insights

• Work with Customer Success, Sales, and Product teams to translate customer needs into improvements and innovations.
• Provide relevant project and customer insights to internal stakeholders.
• Support internal initiatives to continuously improve processes and workflows.

Your Skills

• Degree in engineering or a comparable technical education, we specifically seek candidates with a strong engineering background.
• Minimum of 2 years of project management experience, ideally in a B2B software or engineering environment.
• Practical experience with data analytics tools or technical software solutions.
• Solid understanding of industrial processes (e.g., chemical, oil & gas, pharmaceutical, or food industries).
• Ability to manage multiple complex projects simultaneously and prioritize effectively.
• Excellent German and English skills; additional languages such as French, Spanish, or Dutch are a plus.
• Strong customer focus, technical advisory skills, and problem-solving abilities.
• High self-motivation, organizational, and time management skills.
• Willingness to travel up to 15%.

About TrendMiner

TrendMiner is an innovative software company based in Hasselt, Belgium, specializing in industrial analytics. We focus on time series, event and asset data with an increasing integration of machine learning. Founded in 2008 as a spin-off from the University of Leuven, we develop advanced analytics solutions for the manufacturing industry, including the chemical, oil, gas and pharmaceutical industries. Since 2024 TrendMiner is part of the Proemion Group, which specializes in industrial analytics. Due to our rapid growth, we are always looking for ambitious and enthusiastic new talents.

TrendMiner is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.