Senior Solution Engineering (f/m/d)

Paretos is the leading AI-based decision intelligence platform to make effective, data-driven decisions across entire organizations, enabling business users to evaluate complex data, predict future scenarios and take optimal actions via a no-code UI and integrations with no prior data science knowledge needed. As a "remote-open company" with team members all over Europe, we strongly believe that this ambitious path is only possible with a great and diverse team.

paretos is an inclusive company with equal opportunities for all. Our corporate culture is guided by the principles of GUNG HO - we believe in the synergy of worthwhile work, the control of achieving a common goal, and the importance of cheering each other on. We are proud to have brought together passionate, high-performing and caring people of all genders, cultures, backgrounds and views. Together, they all form the heart of the company and drive us to new heights every day. The combination of remote work and regular onsite events is the key to strengthening our team spirit and forming our culture. To keep this up, we are happy to receive your application if you already live in Germany, ideally the Rhine-Neckar-Region, or if you’re open to relocating.

As a Senior Solution Engineering, you will play an essential role in shaping and delivering our advanced supply chain solutions for enterprise customers in retail, logistics, and manufacturing. This position requires a combination of deep technical expertise, strategic client management skills, and a profound understanding of the supply chain and challenges for companies in these vertical markets. You will be supporting the sales team in the presales phase with a focus on qualifying the prospect and ist current challenges, lead the technical deep dive and execute a Proof of Value to win new customer projects.

As a Senior Solution Engineer, you will:

Solution Design and Technical Expertise:

• Leverage your knowledge of retail, logistics, and manufacturing processes to guide the prospect through the evaluation phase
• Collaborate with clients to understand complex business needs and map our supply chain solutions to address their unique requirements
• Stay current on industry trends, emerging technologies, and competitive landscapes to inform product development, data scientists and sales

Client Engagement and Stakeholder Management:

• Serve as a trusted advisor to senior client stakeholders, providing insights and recommendations to drive operational efficiency and competitive advantage.
• Manage relationships with key decision-makers, building long-term partnerships and ensuring alignment with client business objectives.
• Lead discovery workshops, solution demonstrations, and technical presentations, ensuring alignment between client needs and solution capabilities.

Project Oversight and Delivery Excellence:

• Oversee solution implementation throughout the Proof-of Value phase, ensuring projects are delivered on time, within scope, and aligned with quality standards.
• Collaborate with project managers and other cross-functional teams to ensure seamless deployment and integration of solutions.
• Identify and mitigate potential risks, proactively resolving issues that could impact project success.

Strategic Contributions and Continuous Improvement:

• Contribute to product development by providing feedback from clients and industry insights to the product management team.
• Continuously seek opportunities to enhance solution efficiency, scalability, and performance.
• Drive initiatives to improve solution deployment processes, optimize resources, and elevate the overall client experience.

• Bachelor’s or Master’s degree in Business, Supply Chain Management, Industrial Engineering, Computer Science or a related field.
• 5+ years of experience in a similar field (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant) with Enterprise/B2B customers
• Excellent communication, interpersonal, and customer service skills
• Good time management, strategic planning, and organizational skills
• Affinity for data science and technical topics - you are comfortable communicating about complex topics with decision-makers
• Affinity to data and databases (Snowflake)
• Experience in the domain of supply-chains is a plus
• Experience in a B2B software company is a plus / product company
• Basic knowledge of statistics and machine learning concepts is a plus
• Basic knowledge about data-engineering-processes is a plus
• Fluent in German (as the focus is DACH) and English (as we are an international company)

These little perks will be waiting for you if you become part of the paretos-family:

• We are a remote-first company – nevertheless, you’re still very welcome to work at the office and enjoy the great view over Heidelberg
• At the office, you can test your barista skills and brew some great coffee to keep you going throughout the workday or enjoy some coffee talks with your fellow paretoneers. (You might even be awarded the next “paretos office barista of the year” at our Christmas party!)
• Talking about the team: you’ll complement a highly skilled & motivated team of paretoneers ready to hit the road and have fun along the way
• We regularly enjoy professional and fun events online and IRL with the whole team
• You’ll get the office equipment you need to show off your full potential. We believe that your capabilities shouldn’t be limited by hardware components
• Boost your continuous learning journey with regular learning sessions, inputs on our Onsite Events and events organized for the AI community
• Work whenever it fits best for you with flexible working hours
• Receive a mobility budget to access various kinds of transportation whilst setting off your carbon emissions
• If you are part of the paretos dog club, feel free to bring your furry friend to the office

We are continuously expanding our benefits as we grow to ensure an environment where our team members feel comfortable and happy to work at.

This is it from our side for now. What about you? Are you ambitious to disrupt the AI and Optimization world with us? Then send us your application!

Note: We encourage you to apply for this role, even if you don’t match all the requirements 100%. As long as you inherit the eagerness to learn, we are happy to be convinced that you are the right fit for us.