1st Line Support Engineer

We are recruiting for a company that helps telecom operators reduce costs and improve service quality through intelligent traffic steering and automated load balancing. They value honesty, transparency, and a fun, collaborative workplace.

• Providing 1st line support, from error analysis to qualification and initial solution.
• Forwarding unsolvable problems to the relevant specialist departments.
• Monitoring the support ticket tracking tool and answering customer inquiries (GitLab Service Desk).
• Conducting technical training courses/webinars and accompanying the release of new features.
• Creating and maintaining help documents for product use in various applications, e.g. FAQs, checklists, and technical documents.

TECH STACK

• Languages: Bash, SQL
• Tools & Frameworks: ClickHouse (SQL-based DBMS), GitLab CI/CD, GitLab Service Desk

QUALIFICATIONS

• You are familiar working with tools such as GitLab Service Desk
• You have the ability to conduct a root cause analysis of an issue
• You demonstrate a customer-first mentality
• You are able to also support non-technical users to troubleshoot with patience and empathy
• You have the desire to learn how Internet Traffic works

NICE TO HAVE

• You have the ability to read and understand a script
• You have knowledge of internet topology and mechanisms behind internet transport

1. Full flexibility in working hours and location
2. Health initiatives, pension scheme, free health checks, flu vaccines
3. Learning opportunities and career development
4. Company pension and virtual stock options
5. Bike leasing program, subsidized public transportation
6. Discounts on products and services
7. Additional leave for child care during illness
8. VSOP Program

We will ask three simple questions to ensure you meet the minimum requirements and, based on your answers, proceed with your application.