Junior Support Technician CAD/CAM (m/f/d)

Join the #TEAMCAMFORCE!

WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING

We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.

What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality.

Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible!

Your main tasks

• Customer and partner engagement
  First point of contact for customers, sales partners and colleagues regarding technical application questions relating to our innovative CAD/CAM products by ensuring effective communication and successful project outcomes.
• Customer support
  Provide expert advice and technical support on topics such as NC programming, effective use of our software technologies, CNC machines and CNC controls.
• Inquiry handling
  Manage the execution, evaluation, analysis, and tracking of incoming external and internal inquiries.
• Technological development
  Active involvement in the improvement and further development of hyperMill while collaborating with the technical department.

Your profile

• Mechanical Expertise
  Solid foundation in mechanical concepts and processes as well as technical proficiency within a mechanical environment
• CAM Software Expertise
  Experience and knowledge in Computer-Aided Manufacturing (CAM) software with preference for familiarity with hyperMILL
• Digital & IT Skills
  Proficiency in MS Office 365 tools and familiarity with CRM systems with preference for experience in Salesforce
• Customer Orientation & Communication
  Strong customer-oriented mindset combined with effective communication skills
• Analytical & Problem-Solving Skills
  Analytical mindset and structured problem-solving capabilities for identifying and resolving technical issues
• Organization & Resilience
  Strong organizational skills and the ability to manage and prioritize multiple support requests with a high level of resilience
• Goal Orientation
  Goal-driven and focus-oriented working style in a performance-driven environment
• Language Skills
  Proficiency in written and spoken English

Why us?

• Working environment
  Comfortable and modern working environment direct on the 20th floor, equipment with state-of-the-art technical tools, free drinks and meal vouchers
• Flexible working model
  Possibility to work from home for a good work-life balance.
• Health & life insurance
  Dental, life insurance and lots of other services. Family plan. Gym pass.
• Company Events
  Various corporate events throughout the year.
• International working environment
  A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team.
• Individual development opportunities
  Comprehensive training program with in-house training courses and various internal learning groups on different topics, LinkedIn Learning and external seminars