Business Development Support & Bid Manager

Sales people sell, but they only sell well when someone has their back on the paperwork, the proposals, and the chase. That someone is you.

We are hiring a Business Development Support & Bid Manager to be the operational engine behind our BeNeLux commercial team. You will be based in Greece, working as an integral member of the BeNeLux sales organization. This is a hybrid role: around 60% sales-support and contract administration, around 40% hands-on bid management. If you are organized, fluent in English, comfortable owning deadlines, and you enjoy being the person who makes deals actually close, read on.

Who are we?

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS!

You will be the right hand of the BeNeLux sales team. Key Account Managers will lean on you to keep the back-end of the sales motion running cleanly: renewals tracked and chased, contracts moving through legal and procurement, CRM data reliable enough to forecast on, and tenders / RFPs / RFIs answered on time and to a professional standard. The role is operational and execution-focused, not quota-carrying, but it is highly visible. When you do this job well, deals close faster, renewals don't slip, and the sales team can stay in front of customers instead of buried in admin.

Key Responsibilities

Sales support and contract administration (~60% of time)

• Own the renewal cadence: maintain the renewal calendar, flag upcoming renewals 90 / 60 / 30 days out, prepare renewal quotes, and follow up with customers and account owners until each renewal is signed.
• Drive contracts through to signature: prepare order forms, NDAs, MSAs, and SoWs from approved templates; route them through internal approval (Legal, Finance) and customer-side procurement; chase signatures and escalate when a deal stalls.
• Be the CRM custodian for the BeNeLux team: keep accounts, contacts, opportunities, and close plans clean and current; run hygiene checks; build and maintain dashboards the Head of Sales actually uses.
• Prepare weekly pipeline and forecast packs for the Head of Sales BeNeLux: what's committed, what's at risk, what's slipping, where action is needed.
• Coordinate quote-to-order: build pricing approval requests, manage discount approvals, hand off won deals cleanly to Finance and Delivery.
• Maintain customer master data, partner portal records, and any vendor / supplier registrations our sellers depend on (e.g., supplier onboarding with key customer procurement systems).
• Be the operational point of contact for cross-functional partners, Legal, Finance, Order Management, Customer Success, and unblock them on the sales team's behalf.

Bid management (~40% of time)

• Own the end-to-end bid lifecycle for the BeNeLux region: from RFI / RFP / tender intake through qualification, planning, drafting, review, submission, and post-submission clarifications.
• Run a structured bid-qualification step with the Head of Sales and the account owner (a clear Bid / No-Bid decision), protect the team from burning cycles on tenders we will not win.
• Build and own the bid plan for each pursuit: deliverables list, owners, internal review gates, and submission deadline, and hold contributors accountable to it.
• Coordinate subject-matter contributors (Sales, Solution Engineering, Delivery, Legal, Finance) to gather and shape the content needed for each response, technical, commercial, references, certifications.
• Write, edit, and quality-control the proposal yourself: ensure responses are on-message, answer the actual question, are free of errors, and comply fully with the customer's submission format and rules.
• Build and maintain a content library of reusable bid assets: standard answers, company boilerplate, case studies, certifications, CVs, compliance documentation so each new bid starts from 60% complete, not from zero.
• Track bid outcomes (won, lost, no-bid) and run lightweight win/loss analysis to feed back into future qualification and response quality.

Process, governance, and continuous improvement

• Document and improve the team's sales-support and bid playbooks; turn ad-hoc, one-off requests into repeatable processes.
• Surface trends to the Head of Sales: where are renewals slipping, where are deals stalling in legal, which RFP categories have the strongest win rates, which have the worst; and propose fixes.
• Maintain template libraries (contracts, quotes, proposals, NDAs) and ensure the team is using current versions, not stale copies.

What success looks like in this role

On-time renewal rate: target 95%+ renewals signed before expiry.

CRM data quality: opportunity stages, close dates, and amounts accurate enough that the forecast is reliable.

Bid throughput: number of qualified RFP / RFI responses submitted on time, on-format, error-free.

Bid win rate (qualified pursuits): measured and trending, with clear win / loss documentation.

Contract cycle time: shorter time from 'verbal yes' to 'signed contract'.

Sales-team feedback: are AEs and KAMs spending more time in front of customers than chasing internal paperwork?

We are not looking for a junior administrator. We are looking for an experienced sales-support professional who runs toward responsibility; someone who notices what is about to fall through the cracks and quietly catches it before the salesperson does. Specifically:

• Eligibility for NATO CLEARANCE (details here);
• Experience: 2–4+ years in a sales-support, sales-operations, bid-management, or proposal-management role inside a B2B environment, ideally B2B services, professional services, technology, or cybersecurity.
• Bid management: Demonstrable experience owning RFP / RFI / tender responses end-to-end. If you have responded to public-sector or regulated-industry tenders, tell us about it.
• Contracts and renewals: Comfortable handling NDAs, MSAs, SoWs, and renewal paperwork. You don't need to be a lawyer, but you need to know what 'red-line', 'auto-renewal' and 'procurement onboarding' mean in practice.
• Tools: Confident with CRM (ideally Microsoft Dynamics), Office365 at a power-user level, and ideally exposure to proposal-management or e-signature tools (e.g., DocuSign).
• Communication: Fluent in English (written and spoken) — this is non-negotiable, as you will be drafting external proposals and contracts. Dutch and / or French are a strong advantage but not required.
• Way of working: You manage your own calendar, you chase your own deadlines, and you follow up without being reminded. You're comfortable working as the only person in your time zone for parts of the day.
• Mindset: Service-oriented but not a pushover, you will push back on a seller who wants to submit a low-quality response 12 hours before deadline, and the team will respect you for it.
• Education: Bachelor's degree or equivalent practical experience. Certifications in bid / proposal management (e.g., APMP) are a plus.

How you will work

Based in Greece, working in close daily contact with the BeNeLux sales team, there is approximately one hour of time-zone difference, which we actively use as an advantage (you can prepare materials ahead of BeNeLux working hours).

Hybrid working: a mix of remote and from our Greek hub. Occasional travel to BeNeLux for kick-offs, QBRs, and team events.

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:

• A training budget of 10.000€ and 10 days every 2 years.
• Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc).
• An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
• Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team, whose role is to ensure your well-being and helps you grow in your career!
• Flexible working model and home office possibilities (+working abroad options).
• Monthly Allowances;
• Statutory leave plus 5 additional leave days by NVISO.

IF YOU'RE INTERESTED, PLEASE SEND US YOUR APPLICATION!

WE'RE LOOKING FORWARD TO MEETING YOU!

Disclaimer on the Use of AI Tools in the Application Process

Please be aware that the creation and submission of application documents (e.g. CV, cover letter, case studies, etc.) using AI-powered tools is only permitted to a limited extent.

Our expectations:

• Application documents must authentically reflect your own qualifications, personality, and motivation.
• The use of AI for supportive purposes (e.g. spell-checking, improving wording) is acceptable.
• Fully generated application documents created by AI without personal adaptation or review are not permitted.
• Under no circumstances may NVISO information, data, or documents be uploaded to or processed by external AI tools.

We reserve the right to exclude applications from the selection and interview process that are clearly created primarily or exclusively by AI and show no recognizable personal input.

The purpose of this policy is to ensure a fair and transparent recruitment process and to obtain an authentic impression of our applicants.