Accounts Receivable & Credit Operations Manager

Who We Are
Nestled in the heart of Truckee, CA, our company is a leading snowboarding lifestyle brand dedicated to innovation, quality, and community. We believe work should fuel your passions—and we welcome team members who thrive in the mountains as much as in the office.

Why Join Us?
You'll be part of a close-knit, mission-driven team with a shared love for the outdoors. We offer a flexible and collaborative work environment where your contributions make a real impact. Perks include industry discounts, powder days, and more.

Position Overview
We are seeking a detail-oriented and proactive Accounts Receivable Manager to oversee the management of customer accounts and outstanding balances. This role is critical in assessing credit risk, ensuring timely collections, and maintaining strong customer relationships. The ideal candidate will have a solid understanding of credit principles, experience in ERP systems, and the ability to collaborate cross-functionally to support business operations.

Key Responsibilities

• Identify process improvement opportunities in AR workflows and recommend automation or reporting enhancements
• Collaborate with the sales and customer service teams to align credit strategies with seasonal business needs
• Evaluate and monitor credit risk for overdue and high-risk customers
• Proactively communicate with customers to resolve outstanding balances
• Manage accounts placed on credit hold, ensuring compliance with release criteria prior to shipment
• Process incoming customer payments and deposit checks
• Reconcile customer accounts and issue credit memos as necessary
• Prepare and send account statements to customers
• Oversee the customer onboarding process and assess creditworthiness
• Advise internal teams on customer credit status and escalate accounts to collection agencies as needed
• Participate in credit review meetings and provide updates to the sales team
• Manage and maintain the dealer portal and related platforms
• Support various administrative tasks, including invoicing, sales order management, and rep commission tracking
• Assist with monthly and period-end closings and report directly to the Controller

Education and Experience

• Bachelor’s degree in Accounting, Finance, or related field strongly preferred; equivalent work experience considered
• Minimum 2 years’ experience in Accounting, preferably Accounts Receivable, in a B2B or wholesale environment
• Experience in outdoor/lifestyle brand or seasonal industry (preferred but not required)
• Proficiency in Microsoft Excel
• Experience with ERP systems, especially NetSuite, is strongly preferred
• Familiarity with ELASTIC ordering platform and Vision Werks dealer portal a plus

Skills and Competencies

• Ability to thrive in a fast-paced, seasonal environment
• Passion for outdoor sports or interest in snowboarding culture is a plus (not required but valued)
• You’re a detail ninja with a nose for numbers and a knack for balancing relationships and results
• You know how to get things done—and keep your cool when things get busy
• Self-motivated and capable of working independently with sound judgment
• Results-driven with a strong sense of accountability
• Exceptional time management and organizational skills
• Excellent written, verbal, and interpersonal communication skills

Health, Dental, 401K, IKON Pass, Personal Ride Days, Company Powder Days and Nidecker Group Equipment!

Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Reasonable accommodations may be made for qualified individuals with disabilities in accordance with the ADA, California Fair Employment and Housing Act, and local laws.