Technology, Information and Internet

Nexoya

11-50

More paid time off than the statutory minimum.

Additional vacation days

The workplace is fully accessible for people with reduced mobility.

Barrier-free access

An on-site cafeteria serving meals during working hours.

Cafeteria

Funded training, courses and certifications to grow your skills.

Career Training

A laptop and the software you need, provided by the employer.

Company laptop

An employer-supported pension scheme to build up retirement savings.

Company pension plan

A share in the company's success through equity or stock options.

Company stock options

Adapt your start and end times around your life and workload.

Flexible working hours

Work from home for part of your working week.

Home Office

Work fully remotely, from home or anywhere agreed.

Remote work

 Travel costs for your commute or work trips are reimbursed.

Travel expenses compensation

💚 About us Our mission is to help marketing teams unlock their full growth potential with AI. Our AI-powered attribution creates real transparency, showing how digital advertising investments perform across channels. On that foundation, we optimize budgets so our customers can sustainably grow their bottom line. We support leading European brands across e-commerce, telco, banking, insurance &amp; energy, and many other industries in making their marketing smarter, more efficient, and more impactful.
<h2>Tasks</h2>
🚀 Your mission
As a Customer Success Manager, you'll be the key point of contact for our Italian customers and enable them to extract the full value of our AI-based platform. You'll guide them away from manual, spreadsheet-based processes toward a new, data- and AI-driven way of working. You'll build strong relationships, provide advice, and ensure digital marketing teams exceed their performance goals. 
🧑‍💻 Your responsibilities
<ul>
<li>Independently managing customer accounts (from onboarding, optimzation to renewal)</li>
<li>Analyzing cross-channel performance data with the customer (Google Ads, Meta, TikTok, Snap etc.)</li>
<li>Identifying optimization opportunities and actionable recommendations</li>
<li>Consulting our customers on performance marketing topics</li>
<li>Close collaboration with Account Managers to strategically develop customer accounts</li>
<li>Close collaboration with our Product &amp; ML teams to advance our platform</li>
</ul>
<h2>Requirements</h2>
🎯 What you bring
<ul>
<li>Several years of experience (&gt;3 years) in performance marketing (agency or advertiser side); first experience in a small company/startup or scale-up is a plus</li>
<li>Strong communication skills and a genuine enjoyment of client-facing work</li>
<li>A proactive mindset and the drive to advise customers with high-quality solutions</li>
<li>Curiosity about AI and automation. You don't need to be a builder, but you should be eager to use AI to work smarter.</li>
<li>Very strong analytical skills and confidence working with data. Experience with incrementality testing, causal impact analysis, A/B testing, or econometrics/MMM is a plus</li>
<li>Italian at native level and business-fluent English</li>
<li>Willingness to travel occasionally (client meetings, team events)</li>
</ul>
<h2>Benefits</h2>
Why Nexoya?
✨ Work on a leading European AI marketing platform
✨ Ownership, growth opportunities, and direct impact
✨ International, ambitious team with strong cohesion
✨ A genuine AI-first culture — experiment, automate, and share what you build
✨ Hybrid setup with our Milan office as your home base — flexibility to work remotely on agreed days
✨ Twice a year, the entire team travels to a special location for our Strategy Days, where we shape our culture and company strategy together (past locations: Helsinki, Berlin, Belgrade, Swiss Alps, Zurich)
Ready?
If you love performance marketing, work in a data-driven way, and want to make marketing teams more successful with AI, we'd love to meet you.
👉 Apply now with your CV and a short motivation letter.

Paid Media Expert/Customer Success Manager in Performance Marketing

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