Travel Operations Manager

Do you absolutely love mountains? Are you an excellent planner with superior organizational skills? Do you have an excellent attention to details and love to execute ideas? Do you speak German and English? If your answers are yes, then join us!

As a Travel Operations Manager, your role will involve assisting our customers in exploring Switzerland by collaborating with our team to find, allocate, and manage budget-friendly and high-quality travel experiences for our clients.

There is also the opportunity to be creative. Not the primary focus of this role, but we are open to a degree of collaborative work.

A person in this role is comfortable in an “all hands-on deck” environment, enjoy challenges, solving problems, is positive and is able to thrive in a fast-paced culture.

• Manage our pool of Tour Guides and Ski Instructors: availabilities, booking, contracts, etc.
• Manage the bookings: Hotel, Restaurants, Trains, Entrance Fees, etc.
• Generate itineraries for clients.
• Prices negotiation with our suppliers.
• Create and upload offers for our clients.
• Admin tasks (e.g. paying invoices, filing, etc.)
• Handle Customer Requests and Customer Support via phone or email.
• Working on shifts to cover weekends and holidays. Min coverage is two weekends a month.

• Autonomous and highly organized.
• Attention to details.
• Proactively provide solutions to optimise and streamline processes.
• Natural Problem solver.
• Nothing is impossible attitude.
• 3 to 5 years’ experience in Tourism.
• Helpful / positive presence.
• Strong organizational, analytical, and communication skills to translate problems into solutions and functional plans.
• Strong written and verbal communication skills.
• German and excellent English. Other languages would be considered as a plus.
• If you are a skier or hiker will be considered a plus.

To qualify for this position, candidates should either be Swiss citizens or possess the legal authorization to reside and work in Switzerland.

• Contract duration: unlimited 100% position starting as soon as possible.
• Location: Lucerne, with the possibility to partially work remotely.
• Be part of an exciting adventure and an interdisciplinary team with highly motivated people.
• Salary: competitive depending on candidate background and experience.
• Opportunity to work in a small and friendly environment where everyone makes the difference.
• Opportunity to grow fast in a small and positive environment.
• Complete reimbursement of the SBB 'half-tax' travel pass, which includes comprehensive coverage of nationwide public transportation.
• Access to discounted hotel bookings.
• Access to our Rigi company seasonal Pass.
• Seasonal office events.
• Opportunity to join our day and multi day trips.

If you are ready to take over this challenge, send your CV and motivation letter to [email protected].

We look forward to receiving your application.

More about us: https://mymountains.com/