Spanish speaking collection analyst

Our client is a local Financial Institution who is looking to grow their team in Malta through a Spanish speaking Collection Analyst. This role combines analytics and systems implementation, focusing on automating workflows, monitoring performance metrics, and driving structured process improvements within the collections function.

The role is to be based in Malta and candidates need to be eligible to work in Europe.

Relocation Package on offer.

• Implement and manage automated collections workflows, including segmentation rules, triggers, contact cadence, and multi-channel routing (email, SMS, phone).
• Translate strategic initiatives into clear system rules to reduce manual handling and ensure standardized execution.
• Track performance across key segments (such as DPD bands, product type, and channel exposure) to identify trends and performance gaps.
• Maintain KPI definitions and reporting logic to ensure consistency and accuracy in performance tracking.
• Automate recurring performance reports and collaborate with BI teams where required.
• Design and execute controlled tests (A/B or similar methodologies) to optimize contact timing, prioritization, and channel mix.
• Analyze test outcomes and provide structured recommendations for improvement.
• Investigate and resolve workflow or segmentation issues in coordination with Operations and IT.
• Provide limited operational backup support when necessary, within defined authority guidelines.

• Solid experience in Analytics, Operations Analytics, Credit Operations, or a similar data-driven environment.
• Excellent communication skills in both English and Spanish (written and spoken).
• Eligible to work in Europe
• Strong analytical skills, including segmentation analysis, funnel/cohort analysis, and root-cause problem solving.
• Advanced proficiency in Excel; knowledge of SQL is an advantage.
• Experience working with BI tools such as Tableau or equivalent platforms.
• Structured, systems-oriented mindset with experience implementing workflows and documenting changes.

• Competitive salary +10% annual performance bonus, growth (potential increase after probation, flexibility)
• Health insurance
• Relocation package on offer for candidates who will relocate.