Retail Luxury Goods and Jewelry

Moon Magic Jewelry

51-200

Serbia

At Moon Magic, we're more than just a jewelry brand — we're a global, 100% online-based boutique that brings authentic, ethically sourced gemstone jewelry to customers around the world. With a passionate customer base and a strong digital presence, we pride ourselves on combining elegance, sustainability, and innovation.

We’re looking for a reliable and proactive Customer Support Virtual Assistant to take over live chat and social media messaging support for our online brands, one of them being a well known 100% online-based gemstone jewelry boutique.  
You’ll play a key role in representing our voice and ensuring a smooth, supportive experience for our customers across platforms.

## Tasks

*   Respond to customer inquiries via live chat and social media (Instagram, Facebook, etc.)
*   Assist customers with order-related questions, product details, and general support
*   Maintain a positive, brand-aligned tone across all communications
*   Potentially expand support to additional brands as we grow
*   Collaborate with internal team members for escalations or FAQs

## Requirements

*   Proven experience in customer service or virtual assistant roles
*   Ideally experience with Zendesk, Gorgias or Freshdesk
*   Excellent written English and communication skills
*   Familiarity with chat tools and social platforms (e.g., Shopify chat, Instagram DMs, Facebook Messenger)
*   Reliable internet and a quiet working environment
*   Detail-oriented, empathetic, and able to work independently

## Benefits

*   **Work from anywhere** – our team spans the Netherlands, Germany, Bali, the US... maybe you’ll add a new pin to our map!
*   **Flexible working hours** – we trust you to find your flow (we just ask that you join regular team syncs)
*   **Grow professionally** – you’ll learn, evolve, and develop in your role with mentorship and support
*   **Creative freedom** – your input matters, and your creativity will be celebrated
*   **Positive culture** – we’re all about empowerment, trust, and good vibes
*   **Sparkly perks** – enjoy up to 50% discount on our stunning jewelry collections

Freelance

<p>At Moon Magic, we&#39;re more than just a jewelry brand — we&#39;re a global, 100% online-based boutique that brings authentic, ethically sourced gemstone jewelry to customers around the world. With a passionate customer base and a strong digital presence, we pride ourselves on combining elegance, sustainability, and innovation.</p>
<p>We’re looking for a reliable and proactive Customer Support Virtual Assistant to take over live chat and social media messaging support for our online brands, one of them being a well known 100% online-based gemstone jewelry boutique.<br>You’ll play a key role in representing our voice and ensuring a smooth, supportive experience for our customers across platforms.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Respond to customer inquiries via live chat and social media (Instagram, Facebook, etc.)</li>
<li>Assist customers with order-related questions, product details, and general support</li>
<li>Maintain a positive, brand-aligned tone across all communications</li>
<li>Potentially expand support to additional brands as we grow</li>
<li>Collaborate with internal team members for escalations or FAQs</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Proven experience in customer service or virtual assistant roles</li>
<li>Ideally experience with Zendesk, Gorgias or Freshdesk</li>
<li>Excellent written English and communication skills</li>
<li>Familiarity with chat tools and social platforms (e.g., Shopify chat, Instagram DMs, Facebook Messenger)</li>
<li>Reliable internet and a quiet working environment</li>
<li>Detail-oriented, empathetic, and able to work independently</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li><strong>Work from anywhere</strong> – our team spans the Netherlands, Germany, Bali, the US... maybe you’ll add a new pin to our map!</li>
<li><strong>Flexible working hours</strong> – we trust you to find your flow (we just ask that you join regular team syncs)</li>
<li><strong>Grow professionally</strong> – you’ll learn, evolve, and develop in your role with mentorship and support</li>
<li><strong>Creative freedom</strong> – your input matters, and your creativity will be celebrated</li>
<li><strong>Positive culture</strong> – we’re all about empowerment, trust, and good vibes</li>
<li><strong>Sparkly perks</strong> – enjoy up to 50% discount on our stunning jewelry collections</li>
</ul>


Customer Service Support - freelance - 30hrs/week - 100% remote

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