MILES Mobility

Motor Vehicle Manufacturing

501-1000

Full-time (permanent)

Germany

## Join the ride!

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a  

**Customer Care Agent (f/m/x/d) - French + English speaking**

## Your Mission

* You are our first point of contact for all our customers
* You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
* You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
* You are efficient in finding out how to solve issues to provide the best and most effective solution
* You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
* You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

## Your Strengths

* You are a real problem solver and enjoy assisting customers in need
* You are very communicative and have excellent interpersonal skills
* You are ideally familiar with the use of customer support softwares
* You have working proficiency and communication skills in verbal/written French and English - German and Dutch skills are a plus
* You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
* You know how to deliver a great customer experience and always go an extra mile
* You are empathetic and have a positive attitude with a desire to help our customers

## Why MILES?

⭐️ You will receive a gross monthly salary of €2,370.00\. On top of that, you can expect performance-based bonuses every month, as well as extra pay for working on Sundays, during the night, and on holidays.  
⭐️ Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.  
⭐️ Company Pension Plan: We offer an attractive retirement plan to help secure your financial future.  
⭐️ Mobility: You will enjoy a fantastic mobility package where you can choose between monthly MILES credits or the Deutschlandticket.  
⭐️ Urban Sports Club: We heavily subsidize your Urban Sports Club membership to help you stay healthy and fit – both physically and mentally.  
⭐️ Corporate Benefits: You will have access to over 1,500 providers offering compelling discounts on your next pair of sneakers or theater visits.  
⭐️ Workplace: You will receive the latest technology and an ergonomically equipped workstation.  
⭐️ MILES Community: Our diverse team represents over 50 nationalities, and we primarily communicate in English.  
⭐️ Feedback and Personal Growth: At MILES, we prioritize personal growth and place great value on knowledge-sharing and training opportunities. Our HR and Leadership teams will support you in further developing yourself, your skills, and your strengths.  
⭐️ Office Amenities: We provide fresh coffee, cold beverages, fruits & vegetables, snacks, lunch during our all-hands meetings and other treats.  
⭐️ We are Carsharing with a lot of ♥. At MILES, we dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity  
  

Employee

Entry level

<h2 id="join-the-ride">Join the ride!</h2>
<p>We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a  </p>
<p><strong>Customer Care Agent (f/m/x/d) - French + English speaking</strong></p>
<h2 id="your-mission">Your Mission</h2>
<ul>
<li>You are our first point of contact for all our customers</li>
<li>You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options</li>
<li>You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts</li>
<li>You are efficient in finding out how to solve issues to provide the best and most effective solution</li>
<li>You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams</li>
<li>You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times</li>
</ul>
<h2 id="your-strengths">Your Strengths</h2>
<ul>
<li>You are a real problem solver and enjoy assisting customers in need</li>
<li>You are very communicative and have excellent interpersonal skills</li>
<li>You are ideally familiar with the use of customer support softwares</li>
<li>You have working proficiency and communication skills in verbal/written French and English - German and Dutch skills are a plus</li>
<li>You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team</li>
<li>You know how to deliver a great customer experience and always go an extra mile</li>
<li>You are empathetic and have a positive attitude with a desire to help our customers</li>
</ul>
<h2 id="why-miles">Why MILES?</h2>
<p>⭐️ You will receive a gross monthly salary of €2,370.00. On top of that, you can expect performance-based bonuses every month, as well as extra pay for working on Sundays, during the night, and on holidays.<br>⭐️ Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.<br>⭐️ Company Pension Plan: We offer an attractive retirement plan to help secure your financial future.<br>⭐️ Mobility: You will enjoy a fantastic mobility package where you can choose between monthly MILES credits or the Deutschlandticket.<br>⭐️ Urban Sports Club: We heavily subsidize your Urban Sports Club membership to help you stay healthy and fit – both physically and mentally.<br>⭐️ Corporate Benefits: You will have access to over 1,500 providers offering compelling discounts on your next pair of sneakers or theater visits.<br>⭐️ Workplace: You will receive the latest technology and an ergonomically equipped workstation.<br>⭐️ MILES Community: Our diverse team represents over 50 nationalities, and we primarily communicate in English.<br>⭐️ Feedback and Personal Growth: At MILES, we prioritize personal growth and place great value on knowledge-sharing and training opportunities. Our HR and Leadership teams will support you in further developing yourself, your skills, and your strengths.<br>⭐️ Office Amenities: We provide fresh coffee, cold beverages, fruits &amp; vegetables, snacks, lunch during our all-hands meetings and other treats.<br>⭐️ We are Carsharing with a lot of ♥. At MILES, we dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity  
  </p>


Customer Care Agent (f/m/x/d) - French + English speaking

Accident Runner (w/m/x/d)

Customer Care Agent:in (w/m/x/d)

Contract

Fahrer:in / Reiniger:in Carsharing (w/m/x/d) - Vollzeit/Teilzeit

Fahrzeugaufbereiter (w/m/x/d)

MILES logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.

Our other open positionsView all open positions

Accident Runner (w/m/x/d)

Customer Care Agent:in (w/m/x/d)

Fahrer:in / Reiniger:in Carsharing (w/m/x/d) - Vollzeit/Teilzeit

Fahrer:in / Reiniger:in Carsharing (w/m/x/d) - Vollzeit/Teilzeit

Fahrzeugaufbereiter (w/m/x/d)

Our other open positions
View all open positions