Dispatcher

Position: Dispatcher
Location: Stoke-on-Trent
Contract Type: Full-time / Part-time
Shift Time: 18:00 – 24:00
Salary: Dependent on Experience

Job Role:
We are seeking an organised and proactive Dispatcher to join our team in Stoke-on-Trent. This role is crucial in coordinating patient transport, managing driver schedules, and ensuring timely communication between staff and services. You will play a key role in supporting patient care by keeping operations efficient and responsive.

Key Responsibilities:

• Coordinate and dispatch drivers for patient transport and medical deliveries
• Monitor schedules and adjust assignments to meet urgent operational needs
• Act as the main communication point between drivers, clinical staff, and management
• Maintain accurate records of journeys, timings, and service requests
• Ensure compliance with NHS and UTC operational policies
• Handle urgent calls and prioritise tasks effectively under pressure
• Support smooth day-to-day transport and operational activities

Requirements:

• Previous experience in dispatch, logistics, or healthcare coordination preferred
• Strong organisational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to remain calm and professional in high-pressure situations
• IT literacy and basic knowledge of scheduling software or databases
• Flexibility to work evening and weekend shifts

Important Information:

• No sponsorship available
• Applicants must have the right to work in the UK

If you are interested in this opportunity, please provide the following documents:

• Valid DBS certificate
• Passport copy
• Share code (for Right to Work, if applicable)