IT Services and IT Consulting

Market Cloud

51-200

Germany

**Role: Service desk Analyst - Italian and English speaking is must**

**Experience: 3 to 8 Yrs**

**Location: Italy ( Onsite )**

## Tasks

**Service Desk Analyst (Italian)**

**Ø IT Interns with basic knowledge to create tickets in IT tools like Service Now**

**Ø Trainings can be provided for Ticketing tool.**

**Ø To create Service Now tickets**

**Ø Fluent in Local language : Italian**

## Requirements

**Role Description**

**This is a full-time on-site role for a Service Desk Analyst located in Italy . The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer support on a day-to-day basis. The role requires strong analytical skills and a focus on delivering exceptional customer service.  
Qualifications**

*   **Technical Support and Troubleshooting skills**
*   **Analytical Skills**
*   **Customer Support and Customer Service skills**
*   **Excellent problem-solving abilities**
*   **Strong communication and interpersonal skills**
*   **Experience in IT helpdesk or customer service role**
*   **Relevant technical certifications would be a plus**

Employee

Professional / Experienced

Role: Service desk Analyst - Italian and English speaking is must
Experience: 3 to 8 Yrs
Location: Italy ( Onsite )
<h2 id="tasks">Tasks</h2>
Service Desk Analyst (Italian)
Ø IT Interns with basic knowledge to create tickets in IT tools like Service Now
Ø Trainings can be provided for Ticketing tool.
Ø To create Service Now tickets
Ø Fluent in Local language : Italian
<h2 id="requirements">Requirements</h2>
Role Description
This is a full-time on-site role for a Service Desk Analyst located in Italy . The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer support on a day-to-day basis. The role requires strong analytical skills and a focus on delivering exceptional customer service. Qualifications
<ul>
<li>Technical Support and Troubleshooting skills</li>
<li>Analytical Skills</li>
<li>Customer Support and Customer Service skills</li>
<li>Excellent problem-solving abilities</li>
<li>Strong communication and interpersonal skills</li>
<li>Experience in IT helpdesk or customer service role</li>
<li>Relevant technical certifications would be a plus</li>
</ul>

IT   Service desk Analyst 

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