Market Cloud

IT Service desk Analyst

Employee
Business Intelligence

Role: Service desk Analyst - Italian and English speaking is must

Experience: 3 to 8 Yrs

Location: Italy ( Onsite )

Tasks

Service Desk Analyst (Italian)

Ø IT Interns with basic knowledge to create tickets in IT tools like Service Now

Ø Trainings can be provided for Ticketing tool.

Ø To create Service Now tickets

Ø Fluent in Local language : Italian

Requirements

Role Description

This is a full-time on-site role for a Service Desk Analyst located in Italy . The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer support on a day-to-day basis. The role requires strong analytical skills and a focus on delivering exceptional customer service.
Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Service skills
  • Excellent problem-solving abilities
  • Strong communication and interpersonal skills
  • Experience in IT helpdesk or customer service role
  • Relevant technical certifications would be a plus
Updated: 2 minutes ago
Job ID: 15066500
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Market Cloud

51-200 employees
IT Services and IT Consulting
  1. IT Service desk Analyst