Operations Lead Dumpling Bar (Globus Bellevue)

About Madame Sum

Madame Sum is redefining fast casual dining through qualitative, innovative dumplings crafted with the finest Swiss ingredients.

Blending culinary excellence with operational efficiency, we are building a scalable, modern food brand with strong ambitions in the QSR space in Switzerland and beyond.

The Dumpling Bar

We’re on a mission to make the best dumplings in the city.

Our dumpling bar at Globus Bellevue is designed as a fast-paced, quality-driven, and vibrant operation, where great food meets efficient, friendly service. The concept is strongly focused: dumplings arrive frozen and are finished on-site through steaming, assembling, and mise en place, ensuring fast delivery and high quality.

This location is a key step in Madame Sum’s expansion and will serve as a reference for future openings.

We are looking for an Operations Lead who is equally comfortable serving guests at the counter and running the kitchen station. This is a hands-on role at the heart of the operation, combining service leadership, kitchen execution, and team management. This is a hands-on, on-the-floor role. You will be actively involved in service during lunch, dinner, and weekends.

You will take ownership of the daily operation, lead by example during service, and help build a strong service and kitchen culture as the brand grows. For the right person, this role offers clear room for growth and increased responsibility over time.

Guest experience & service

• Welcome guests, take orders, and manage the counter during service
• Deliver fast, friendly, and consistent service aligned with brand standards
• Handle peak service moments with calm and efficiency
• Be a visible and approachable leader for both guests and team

Kitchen operations

• Execute on-site food preparation: steaming dumplings, assembling dishes, and managing mise en place
• Ensure correct handling of frozen products and adherence to preparation procedures
• Maintain speed, accuracy, and consistency during service, execute basic inventory control
• Ensure strict compliance with hygiene, food safety, and cleanliness according to HACCP

Team leadership

• Manage opening and closing procedures and resolve operational bottlenecks in real time
• Lead, train, and support team members across service and kitchen tasks
• Ensure all staff are cross-trained between counter and kitchen stations
• Build and manage schedules
• Ensure fair workload distribution, rest periods, and clear communication
• Act as the main point of reference for the team during shifts

Organisation & optimisation

• Work closely with the founders to refine processes and workflows
• Help document operational standards for future locations
• Contribute to building a scalable, repeatable fast-casual model
• Continuously look for ways to improve efficiency and guest satisfaction

Experience & skills

• Available within two weeks
• 2–5 years of experience in hospitality or fast casual dining / QSR
• Comfortable working both front of house and in the kitchen
• Solid understanding of basic kitchen operations (mise en place, steaming, food handling)
• Strong service mindset with genuine enjoyment of customer interaction
• Able to manage high-volume service with speed and precision

Mindset

• Hands-on, proactive, and solution-oriented
• Entrepreneurial spirit, you enjoy building and improving systems
• Team-first mentality and natural leadership style
• Detail-oriented, reliable, and calm under pressure
• Motivated by growth and long-term responsibility

• Salary: depending on profile and experience (fixed + variable package)
• 30% discount on Globus products
• Dumplings for lunch and dinner
• A creative, entrepreneurial, and demanding work environment
• Real ownership and learning opportunities in a growing food brand
• Location: Globus Bellevue Zürich

Why join us?

• Be at the forefront of innovation in fast casual, combining culinary quality with operational efficiency
• Work closely with the founders in a dynamic, entrepreneurial environment
• Help shape the future expansion of Madame Sum, locally and internationally
• Grow into broader operational or leadership roles as the brand scales