Assistant Director of Groups, Conference & Event m/w/d für ein großes, internationales 4* Hotel

Die Lost and Found Personalberatung- und Vermittlung ist seit über 24 Jahren eine etablierte und im Markt bekannte Personalberatungsgesellschaft und Personalvermittlung für die internationale Hotellerie, Touristik, Hospitality Industrie und vielen anderen Branchen.

Schwerpunkt unserer Tätigkeit ist die Suche, Vorauswahl und Vermittlung von Fach- und Führungskräften in alle Arbeitsbereiche der internationalen Hotellerie, Touristik, Hospitality Branche, Möbelindustrie, Lebensmittelindustrie, Zulieferindustrie und vielen anderen Branchen. Fachliche Kompetenz und Zuverlässigkeit zeichnen uns aus.

• Assist in Developing and implementing strategies to achieve revenue targets for the Groups, Conference & Events department.

• Support in managing a team to ensure that all events are executed to the highest standards.

• Work closely with the Director of Groups, Conference & Events as well as Director of Sales & Business Development to execute sales strategies for the department.

• Ensure that all groups and events inquiries are being responded to and executed within budget and to the satisfaction of the clients.

• Develop and maintain relationships with key clients and stakeholders in the hotel and organisation.

• Ensure that all events are executed in compliance with local regulations and company policies.

• Represent and lead the Groups, Conference & Events team in the absence of the Director

STRATEGY

• Execute the GC&E strategy in accordance with DGCE, DBD & RM

• Support in maintaining a Demand Calendar for C&E based on pricing per meeting room DDR & Room Hire. Flex pricing based on demand

• Overlook inquiries over 20’000 € before it gets to a client

• Join Revenue Meeting to share about Risk & Ops on forecast, Meeting Room Occupancy, Pace in absence of Director.

TEAM MANAGEMENT

• Managing day to day team workload & questions

• Support in identifying areas of development & give necessary training

• Prepare roaster to be approved by Director GC&E

• Understand & define capabilities of each team member to allocate them the right client, based on value & experience

• Instructing and training staff in compliance with brand standards, service behaviour rules and legal requirements. Ensure that employees are properly trained and have the necessary tools to perform their duties

• Carrying out performance appraisals, where requested

OPERATIONS

• Deputising in Director’s absence Conversion:

o Managing inbox & attributing new quotations to team members

o Running daily huddle & weekly 15 min training sessions

o Quoting & converting the more complex groups

o Join client show arounds based on value

o Ensure Follow-ups are done within 24h

o Ensure Team member are prepared for groups meeting updates

o Ensure knowledge of brand’s tools for conversion

• Bachelor's degree in Hospitality Management or related field.

• Minimum of 2 years of experience in a similar role.

• Strong leadership and management skills.

• Excellent communication and interpersonal skills.

• Ability to work under pressure and meet tight deadlines.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• German Language is a must. English Language professional level

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