LeanIX GmbH

Software Development

SAP Leanix

501-1000

Germany

__LeanIX aims to become the “Google Maps for Software”__  
LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.  

We are looking for a __Customer Success Working Student__ to join our growing team and support our Customer Success Team in guiding customers through their journey, making them successful.  
Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?  
Then it is worth reading on!  

Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing- and Partner Management teams, you will be working on delivering continuous value.  
As a Customer Success Working Student at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will work alongside our Customer Success Managers for guiding Enterprise customers along their journey – from onboarding to adoption, expansion, and renewal.  

Customer Success Working Student – EMEA (f/m/d)  
__Connected remote, based close to one of our offices in Germany (Bonn, Munich)WHAT IS WAITING FOR YOU?__
* Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes
* Managing your own projects to improve internal processes or customer interactions
* Shadowing CSMs in customer calls to understand onboarding and continuous Customer Success management through data driven Insights
* Supporting CSMs in customer interactions (call preparation, follow-up tasks that come out of calls)
* Collaborating with our Customer Success, Sales, Professional Services, Product, Marketing and Partner Management teams to stay on top of product updates and inform about changes in resources we share with customers
* Creating onboarding presentations for customers

WHAT ARE WE LOOKING FOR?
* 0-2 years of relevant working experience working in a SaaS or Tech company
* Understanding of IT Management and Software Development/Operations in Enterprise organisations
* Ability and experience to structure and prioritise your work and the work of others
* Openness to learn and understand customer needs
* Nice to have: fluency in German or French

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 1.000+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it‘s a __great place to work.__ Colleagues (500+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a __Connected Remote Work Mode__ which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, [CHECK OUT HERE WHAT IS IN FOR YOU! (https://www.leanix.net/en/company/career)](https://www.leanix.net/en/company/career#benefits)

_LeanIX is committed to being an __equal opportunity employer.__ Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at people@leanix.net. You will be treated with the utmost respect and confidentiality._ 

_All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations._

Working student

LeanIX aims to become the “Google Maps for Software” LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. 
We are looking for a Customer Success Working Student to join our growing team and support our Customer Success Team in guiding customers through their journey, making them successful. Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning &amp; losing as a team? Then it is worth reading on! 
Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing- and Partner Management teams, you will be working on delivering continuous value. As a Customer Success Working Student at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will work alongside our Customer Success Managers for guiding Enterprise customers along their journey – from onboarding to adoption, expansion, and renewal. 
Customer Success Working Student – EMEA (f/m/d) Connected remote, based close to one of our offices in Germany (Bonn, Munich)WHAT IS WAITING FOR YOU?
<ul>
<li>Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes</li>
<li>Managing your own projects to improve internal processes or customer interactions</li>
<li>Shadowing CSMs in customer calls to understand onboarding and continuous Customer Success management through data driven Insights</li>
<li>Supporting CSMs in customer interactions (call preparation, follow-up tasks that come out of calls)</li>
<li>Collaborating with our Customer Success, Sales, Professional Services, Product, Marketing and Partner Management teams to stay on top of product updates and inform about changes in resources we share with customers</li>
<li>Creating onboarding presentations for customers</li>
</ul>
WHAT ARE WE LOOKING FOR?
<ul>
<li>0-2 years of relevant working experience working in a SaaS or Tech company</li>
<li>Understanding of IT Management and Software Development/Operations in Enterprise organisations</li>
<li>Ability and experience to structure and prioritise your work and the work of others</li>
<li>Openness to learn and understand customer needs</li>
<li>Nice to have: fluency in German or French</li>
</ul>
LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 1.000+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.
LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (500+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, <a target="_blank" rel="noopener nofollow" href="https://www.leanix.net/en/company/career#benefits">CHECK OUT HERE WHAT IS IN FOR YOU! (https://www.leanix.net/en/company/career)</a>
LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at <a target="_blank" rel="noopener nofollow" href="mailto:&#112;&#101;&#x6f;&#x70;&#x6c;&#101;&#64;&#x6c;&#101;&#97;&#110;&#x69;&#120;&#46;&#x6e;&#x65;&#116;">&#112;&#101;&#x6f;&#x70;&#x6c;&#101;&#64;&#x6c;&#101;&#97;&#110;&#x69;&#120;&#46;&#x6e;&#x65;&#116;</a>. You will be treated with the utmost respect and confidentiality. 
All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

Customer Success Working Student - EMEA (f/m/d)

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